Director, Partner Success

Job Description

Job Description

Salary : Base salary range $175k-$200k

About Berkshire Grey

Berkshire Grey is a leader in robotic automation solutions that transform supply chain operations. Our mission is to help the worlds largest retailers, eCommerce providers, parcel & logistics companies, and manufacturers achieve higher efficiency, speed, and resiliency by leveraging advanced robotics and AI-powered automation.

Our systems power automation in robotic sortation, item picking, and trailer unload enabling customers to achieve measurable improvements in throughput, labor utilization, and overall operational performance.

Role Overview

We are seeking an experienced and strategic Director of Partner Success to help drive Berkshire Greys go to market initiatives. In this role, you'll be at the forefront of our mission which focuses on delivering industrial-grade innovative solutions to our customers. Your primary responsibilities will be to accelerate BGs growth through the overall management of our strategic partners so that they are well equipped to seek, close, manage, and delight our prospects and customers.

The ideal candidate will combine deep industry knowledge with customer relationship-building skills, and the ability to collaborate across business development, solutions, product, and engineering teams. This individual will play a critical role in expanding Berkshire Greys footprint across Retail, eCommerce, and other related verticals.

Key Responsibilities :

• Develop and manage the day-to-day business with strategic partners.
• Serve as the primary point of contact for partner inquiries, escalations, and strategic discussions.
• Work closely with partners solution architect or equivalent solution design teams on early-stage design concepts to determine whether there is a fit for the BG solutions.
• Work with partners sales teams to identify and pursue potential customers that would benefit from a joint partner + BG solution.
• Understand partners' business goals, challenges, and opportunities to provide tailored support and solutions.
• Collaborate with cross-functional teams to develop and deliver partner training, resources, and tools.
• Support partner onboarding, integration, and ongoing utilization of our products or services.
• Work closely with internal stakeholders to develop and execute strategic plans for partner growth and retention.
• Identify new opportunities for partnership expansion and revenue generation.
• Facilitate partner sales opportunities handover to BG sales and solution architecture team.
• Develop and monitor key performance indicators (KPIs) and metrics to track partner success and identify areas for improvement.
• Organize Quarterly Business Review meetings with each customer account and key parties internally to support.
• Communicate regularly with partners to provide updates, gather feedback, and ensure alignment on objectives.
• Represent the company at industry events, conferences, and partner meetings to strengthen relationships and drive collaboration.

Requirements :

What We Offer

If you're ready to lead from the front, drive transformative solutions, and exceed expectations, we invite you to join Berkshire Grey's mission and help shape the future of intelligent enterprise robotics.

Travel expectations of to 50%.

7214-2504AL