Communications Operator - E911 Dispatcher

E911 Communications Operator

A successful candidate will play an active role in the City of College Park's existing operational success. The purpose of the position is to process 911 emergency calls for Fire-EMS and Law Enforcement and to operate a two-way radio to communicate with appropriate public safety officials in emergencies.

Independent judgment is required to identify, select and apply the most appropriate of available guidelines and procedures as well as interpret precedents. This position is responsible for operating a two-way radio and other communications equipment to receive and transmit public safety calls. The position also dispatches the appropriate public safety entity.

Essential functions include :

• Receives, interprets, classifies, prioritizes, and responds to calls of a routine and emergency nature by E-911 system, telephone, or radio for Fire Department, E.M.S., Law Enforcement, and other entities as required, expeditiously and accurately.
• Performs routine clerical work in processing, entering, and retrieving information from police / fire records and reports and GCIC / NCIC.
• Determines by inquiry the exact location of place or point of emergency and dispatches the proper personnel; transmits such messages necessary in conducting operations.
• Tracks status and availability of emergency service units.
• Enters information into GCIC / NCIC to obtain confidential records.
• Keeps necessary records regarding calls and complaints, communications, and / or E-911 operations.
• Compiles data from records kept into various daily, monthly, or other periodic reports.
• Maintains communications records and files.
• Assists the public with transactions and information relating to police and fire activity and city services.
• Inquires about and enters data of a restricted and confidential nature into the computer.
• Dispatches medical emergencies and provides pre-arrival instructions.
• Provides information to units in areas such as warrants, vehicles, driver's licenses, and criminal history.
• Operates multiple computer systems utilizing various programs simultaneously.
• Trains new employees in the dispatch function and evaluate and reports the progress of the trainee to the supervisor.
• Performs other related duties as assigned.
• The omission of specific duties does not preclude the supervisor from assigning duties that logically relate to the position.

Required knowledge, skills, and abilities include :

Qualifications include :

The City of College Park offers a complete benefits package to full-time employees including healthcare, dental care, vision care, Flexible Spending Account (FSA), Health Savings Account, life insurance, long-term disability insurance, short-term disability insurance, pension, holidays, vacation, sick leave, Employee Assistance Program (EAP).