TECH SUPPORT

Job Description

Summary :

Providing technical assistance and support related to computer systems, hardware, and software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.

Responsibilities :

• Install and configure computer systems and applications within the company.
• Update computer operating systems and other important software, as needed.
• Performing routine inspections and upkeep of existing installations.
• Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates / individuals involved.
• Act as the initial point of contact for all computer and system related concerns from employees.
• Assist management in creating training materials pertaining to computer troubleshooting and usage.
• Resolve technical issues related to network interruptions.
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware.
• Deliver IT and related assistance upon request.
• Request any hardware and software purchases necessary.

Requirements

Benefits