Area Customer Service Coordinator

Overview

Area Customer Service Coordinator, Minneapolis MN (Required to Travel Various Locations around MN). Contract Duration : 12 Months. Mon-Fri, 8am-5pm. Driving : Yes, you will need to drive personal car; MVR is needed. Client will pay mileage.

Supports daily operations, service delivery, and administration across multiple Managed Services Accounts in a designated operational area. This mobile position requires travel between customer sites, supporting tasks such as mail distribution, print production, toner management, and customer assistance. Must be adaptable, a quick learner, and comfortable in dynamic environments.

Responsibilities

• Assist with contracted services at multiple customer locations across a geographic area
• Fill in for on-site personnel during absences, vacations, or business needs, including temporary site management
• Perform mailroom duties, print production, equipment support (toner changes, service calls), and customer-facing tasks
• Support implementations, expansions, and onboarding of new team members
• Develop, review, and maintain Site Procedure Guides and ensure compliance
• Collect and submit data for operational reviews; assist with process improvement initiatives
• Conduct visual safety inspections and ensure compliance with Ricoh and customer procedures
• Communicate with end users, resolve issues, and escalate concerns to leadership
• Travel to and from various accounts; mileage reimbursed
• Maintain a clean, customer-focused environment
• Use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) for administrative duties
• Lift / move items up to 50 lbs. and push / pull equipment up to 400 lbs.
• Perform repetitive tasks with consistent quality and efficiency
• Work hours may vary by site (earliest opening 6 AM, latest closing 7 PM+); weekend flexibility may be required

Requirements

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.

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