Delivery Executive - West Market Unit

Delivery Executive (De)

At SAP, we keep it simple : you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Candidates are required to live on the west coast for this role, due to travel requirements.

Purpose And Objectives

The Delivery Executive (DE) is a senior leader accountable for end-to-end delivery success across strategic and value accounts. This role provides executive oversight, fosters trusted customer relationships, and ensures alignment between SAP solutions and the customer's business transformation objectives. The DE is central to driving adoption, consumption, and realized value through the RISE WITH SAP methodology and CLEAN CORE architecture principles, while promoting innovation through AI-enabled solutions and creative problem solving.

As the primary delivery representative to customer executives, the DE leads delivery governance throughout the transformation lifecyclefrom sales support and implementation to post-go-live stabilizationensuring consistent focus on customer outcomes and long-term value. This role requires close collaboration with the Services Account Executive (SAE), partners, and internal SAP teams.

Expectations And Tasks

1. Strategic Account Oversight & Governance

Own delivery accountability across assigned accounts, ensuring consistent execution and program success.

Establish strong governance frameworks to manage scope, risk, and performance.

Monitor consumed Annual Contract Value (cACV) and ensure progress on Commit-to-Consume (C2C) targets.

Provide oversight to delivery managers and project teams

2. Adoption And Consumption Leadership

Act as the Adoption and Consumption Executive, driving uptake and realized value of SAP solutions.

Lead adoption strategies that support cloud transformation, AI innovation, and operational efficiency.

Ensure delivery is aligned to RISE WITH SAP standards and CLEAN CORE architectures.

3. Business Transformation & Value Realization

Align SAP services with the customer's strategic objectives to enable measurable business outcomes.

Guide digital transformation initiatives and develop long-term value plans.

Leverage creative, AI-driven solutions to solve complex customer challenges

4. Executive Engagement & Relationship Management

Build and maintain trusted relationships with customer and SAP executives.

Serve as the senior escalation point for delivery-related matters.

Promote transparency, alignment, and proactive communication across all stakeholders.

5. Service Expansion & Opportunity Development

Partner with Sales to identify and shape new service opportunities.

Expand SAP's footprint by aligning future initiatives with customer needs and SAP innovation.

Support talent development and foster a culture of excellence, agility, and collaboration.

Education And Qualifications / Skills And Competencies

• Bachelor's degree is required, Master's degree preferred

Work Experience

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and / or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team : Careers@sap.com.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 200600 - 340900(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance.