Operations Supervisor - 11-145-SC Anaheim Emergency Shelter (TEMOPORARY-6Months)

Description

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Operations Supervisor (OS) is responsible for managing the daily operations of the Anaheim Emergency Shelter, ensuring all activities are carried out in accordance with The Salvation Army's policies and procedures.

The OS works closely with shelter management, supervisors, and Operations Leads to support efficient and effective site operations. This role directly supervises the Operations Leads, Client Ambassadors, DOT Shuttle Drivers, and the Social Service Driver providing guidance, training, and oversight to ensure compliance with operational best practices.

Reporting to the AES Senior Manager of Shelters, the OS also collaborates with the Program Supervisor to develop, implement, and maintain protocols that promote the safety, well-being, and overall experience of shelter residents.

Essential Functions

Staff Supervision

• Conduct annual performance evaluations for all Client Ambassadors and Operations Leads, and Drivers as well as 90-day reviews for new hires.
• Recruit, develop, and directly supervise three (3) Operations Leads and all Client Ambassadors, including DOT Shuttle Drivers and the Social Service Driver.
• Provide coaching and performance management support as needed to ensure team effectiveness and accountability.
• Facilitate monthly all-staff meetings to promote communication, alignment, and team engagement.
• Develop Operations Leads as potential successors through mentorship and leadership development.
• Oversee the full hiring process for operations staff, including candidate selection, interviews, application processing, and onboarding.
• Facilitate and / or coordinate internal professional training opportunities.
• Ensure all operations staff are knowledgeable about shelter operations, intake procedures, pet policies, and guest welfare protocols.
• Conduct weekly supervision meetings with direct reports, offering consistent feedback, training, and support. Administer verbal and written progressive discipline when necessary and ensure timely completion of performance evaluations.

Daily Shelter Operations Oversight

Record Keeping

Miscellaneous :

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax and telephone. Ability to lift up to 40 lbs. Due to the nature of the facility, incumbent must be able to work outdoors, be around animals and feel comfortable walking outdoors on potentially uneven surfaces.

Core Competencies

Analytical - Synthesize complex or diverse information; conduct research, draw conclusions, and report outcomes; Develop workflow policies and procedures.

Strategic Thinking - Develop strategies to achieve organizational goals; adapt strategy to address constant change and conditions.

Problem Solving - Identify and resolve problems in a timely manner; gather and analyze information skillfully and develop solutions.

Customer Service - Manage difficult and / or emotional residents, staff, and / or guests; promptly address their needs to ensure mutually satisfying outcomes.

Oral Communication - Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions.

Written Communication - Write clearly and informatively; edit work for spelling and grammar; Present numerical data accurately; Read and interpret written information.

Teamwork - Balance team and individual responsibilities; Build a positive team spirit, morale, and group commitment to established goals, core values and objectives.

Project Management - Prioritize and plan work activities; use time efficiently; Organize work schedules of others and assign tasks. Follow up to ensure accountability.

Managing People - Include staff in planning, decision-making, facilitating, and process improvement. Be available and present to staff; provide regular performance feedback; help develop subordinate's skills and encourage growth; Improve processes, products, and services. Delegate work assignments; Match responsibilities to the right people; Set expectations and monitor delegated activities.

Minimum Qualifications

Skills, Knowledge & Abilities

Qualifications

Education

Bachelors of Business Administration (preferred)

Experience

Minimum 2-3 years of progressive experience managing facility operations and supervising staff. (required)

Bilingual / Bi-literate English / Spanish preferred. (preferred)

First aid and CPR / AES certified a plus (required)

Computer literate; effectively use computerized database for resident file management, with basic skills in Microsoft Office : Microsoft Word, PowerPoint, Excel and Outlook email. (required)

Licenses & Certifications

Driver's License (required)

Skills

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

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