Retail Sales Associate
Job Summary :
The Retail Sales Associate provides excellent customer service and actively promotes the selling of merchandise, operates a cash register, and handles all payment transactions for purchase. The Retail Associate receives, unpacks, folds, and puts away the daily deliveries of merchandise. He or she employs selling techniques required for the position. The Retail Sales Associate ensures that the selling areas are neat and clean and complies with visual standards. All retail employees should be outgoing, upbeat, energetic, and reliable.
Essential Functions / Duties
Appearance :
- Ensure uniform standards are adhered to.
- Always wear a uniform that is clean and neatly pressed.
- Blouses and shirts should be buttoned to the top and name tag should be always worn.
Customer Service :
Maintain customer service levels in accordance with Family Style Service standardsAcknowledge and greet guests with a smileBe knowledgeable about the Caesars Rewards programBe courteous and create a warm, friendly atmosphere for the guestBe knowledgeable of the hotel property and the amenities it has to offerAssist guest in finding the product requested even if it means calling other storesTeamwork :
Communicate all daily activities to the next shift on dutyPartner with fellow Team Members to create a strong teamCommunicate daily activities to the Supervisor on DutyAdhere to company guidelines on attendance and tardiness. Clock in and out as directed based on the scheduleSales techniques :
Promote the selling of merchandise and be able to up sell merchandiseDevelop an exceptional understanding of the product assortment in all the retail stores to help facilitate the customer decision making processBe knowledgeable about the products sold in the stores and alert the Manager to customer product needs so he or she may alert the buyersRegister Operations :
Be knowledgeable on register operationsManage all payment transactions for customer purchasesEnsure that all the necessary supplies are in place for completion of the next shift (register tape, bags, tissue, bubble wrap, scotch tape, etc.)Comply with all cash management policies and proceduresReport cash register malfunctions to the Supervisor on DutyEnsure money is not left unattended at any timeStock Management :
Receive, unpack, fold, and put away the daily deliveries of merchandiseHigh volume retail stores require additional physical labor to stock coolers and transport stock from remote storage locationsComplete stock counts as requestedReceive the shipments in a timely mannerMerchandise in accordance with the planograms and notify supervisor of any discrepanciesList items needed for replenishment and ensure the information is relayed to the Supervisor on DutyInform the Supervisor on Duty if there are overstock items, slow sellers, fast sellers, and customer requestsEnsure there is an even balance of sizing within the soft line assortmentUse good guest service to deter theft. Alert the Security Department if you witness a shoplifterMerchandising :
Work with supervisors to display inventory according to planogramsMaintain visual and merchandising standards in accordance with company guidelinesEnsure folding is completed throughout the day and soft lines are hung in size order, from the smallest size in the front to the largest size in the backHousekeeping :
Participate in store cleanliness by dusting and keeping all areas, including cash wrap, neat and unclutteredEnsure that the cash wrap is well organized and free of all handwritten notesInform Supervisor on Duty if there are any maintenance concerns (lights, etc.)Confirm correct signs are in place on sale items or special purchasesMiscellaneous :
Must have 6 months previous cash handling experience.Work requires effective communication in English, both verbal and written form in a professional manner.Attend mandatory meetings and training sessions.Complete job assignments as directed by the Supervisor on DutyAssist with associate sales, inventories and special events as requested.Working Conditions :
Fast paced, high volume environment involving constant interaction with staff and public. Shifts may vary based on business needs.Must be able to handle intoxicated guests in a professional manner.Must be able to tolerate secondary tobacco smoke.Disclaimer : This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g., emergencies, changes in personnel, workload, rush jobs or technical developments).
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Caesars Entertainment reserves the right to make changes to the job description whenever necessary.
As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.