Supervisor, Cargo

Job Details

Wilmington NC

Full Time

$25.00 - $25.00 Hourly

Description

Supervisor Cargo

Updated : October 14 2025

Date Posted : 10.15.25 Airport Name : ILM Wilmington NC

Work Hours :

am / pm -

am / pm Workdays :

day -

day

Reports To : Manager Cargo Pay Frequency : Bi-Weekly

FLSA Status : Hourly Starting Range Salary : $

As the successful candidate you will

• Lead and support a team of Cargo Handlers setting the standard for professionalism and service excellence.
• Coordinate scheduled operations delegate tasks effectively and resolve challenges in real time to ensure smooth and efficient cargo handling.
• Collaborate closely with the leadership team to respond promptly to customer inquiries and service requests while escalating any issues to the appropriate team member.

You are excited about this opportunity because you will

• Monitor performance of the ground handling team members
• Meet greet and welcome passengers and flight crews of customer aircraft that arrive on the aircraft parking ramp
• Operate heavy equipment such as belt loaders k-loaders deice trucks etc.
• Build load and secure LD7 (and other ULD Unit Load Device) containers in accordance with airline or customer load plans
• Stage sort and label cargo for build-up or break-down activities
• Ensure cargo security and conduct dangerous goods and hazardous material checks (Class 6 & 10)
• Verify airway bills manifests and cargo documentation for accuracy
• Marshal aircraft in and out of position
• Follow TSA FAA IS-BAH DOT and OSHA regulation and safety protocols
• Escort customer vehicles on and off the airfield when necessary
• Support flight crews with any service needs they may require including baggage and transportation assistance once passengers are taken care of
• Direct the flight crews to the terminal for placing any fuel or service orders
• Help the flight crews with all of their operational needs during departure preparation
• Follow up to ensure all fuel and service orders for departures have been completed so the aircraft can depart on time
• Load and offload luggage from the baggage carts transportation vehicles and aircraft
• Partner with fellow teammates where applicable when not servicing the customer
• Thank the customers for their business and visit welcome them back to visit again
• Champion improving best practices to provide excellent customer service
• Assume additional responsibilities to support Modern Aviations evolving business objectives

Qualifications

We are excited about you because you must

• Be well organized ensuring smooth and efficient operations throughout your shift
• Be able to multi-task effectively handling various responsibilities with confidence
• Possess strong communication skillswritten verbal and radioto keep everyone informed and coordinated
• Understand the phonetic alphabet and aviation acronyms enabling clear and accurate communication in a fast-paced environment
• Maintain positive working relationships with teammates contributing to a collaborative and supportive team culture
• Bring customer service and / or line service experience that enhances the client experience and operational excellence
• Be ready to learn and apply safety procedures recognizing and responding to potential hazards on the airfield
• Be comfortable learning and using various computer software and Point of Sale systems to support daily operations
• Thrive under pressure staying calm and focused in dynamic situations
• Be capable of making sound operational decisions when necessary ensuring safety and efficiency

Page 2 Supervisor Cargo

You will bring with you

• Previous supervisory experience preferred
• A high school diploma or GED An associate degree in aviation / business related field is preferred
• Prior aviation warehouse cargo and / or ramp experience is preferred
• Familiarity with Unit Load Devices (ULDs) a plus
• Knowledge of IATA and ICAO regulations preferred
• Must possess a valid drivers license and be able to pass an airport security background check
• Ability to read write and understand the English language
• Capability to pass a background check and drug screen
• Flexible availability may include nights weekends and holidays based on flight schedules

What can you expect the working conditions and physical demands for this role

• Repeatedly work in areas where the noise level is loud
• Regularly work in high precarious places
• Commonly around regular vibration and chemicals including aviation fuels oils and lavatory fluid
• Frequently stooping kneeling crouching bending reaching grasping stretching walking sitting and crawling actions
• Being observant of moving mechanical parts
• Regularly lift 50 pounds for various needs
• Working in outdoor weather conditions including wet and / or humid conditions including extreme hot and cold weather

Note : The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities duties and skills required of personnel. Furthermore they do not establish a contract for employment and are subject to change at the discretion of the employer.

Benefits Provided

Modern Aviation offers a comprehensive benefit package including :

401(k) with Company Match

Medical Flexible Spending Account

6 Weeks (Annually) of Paid Parental Leave

Company Provided Life Insurance and AD&D

8 Hours (Annually) of Voluntary Time Away

Voluntary Life Insurance and AD&D

Medical PPO (2 Options) & HDHP

Short- and Long-Term Disability

Health Reimbursement Account (HRA) for those on HDHP

Employee Assistance Program (EAP)

Health Savings Account (HSA) with company match

Identity Theft

TriCare Supplemental Medical for those on TriCare

Legal Assistance

Dental 2 Plan Options

Pet Insurance

Vision 2 Plan Options

Supplemental Health Accident Critical Illness Hospitalization

Commuter Flexible Spending Account

Corporate Discounts

Dependent Care Flexible Spending Account

Paid Time Away

Limited Flexible Spending Account for those on HDHP

Designated Holidays

Equal Employment Opportunity

It is Modern Aviations policy to seek and employ qualified persons in all jobs in a manner which will ensure equal employment opportunity in a manner as to not discriminate against any person based upon race color sex religion national origin age sexual orientation gender identity disability protected veteran status or other protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Applicants must be legally authorized to work for ANY employer in the United States. We are unable to sponsor or take over sponsorship of an Employment Visa.

Please click on the link below to complete the predictive index assessment :

Modern Aviation is an Equal Opportunity Employer Minorities / Females / Disabled / Veterans

Required Experience :

Manager

Key Skills

Restaurant Experience,Customer Service,Hospitality Experience,Management Experience,Mediation Experience,Guest Services,Merchandising,Experience with Children,Leadership Experience,Mentoring,Supervising Experience,Neonatal Ventilator

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 25 - 25