Director, Revenue Operations

We are looking for a Director - Sales Operations to lead our sales enablement and analytics function in NYC!

Are you passionate about driving sales performance through process optimization, data analytics, and cross-functional collaboration? Join MetTel's dynamic Sales Leadership Team as Director - Sales Operations! In this strategic role, you'll be the operational backbone that empowers our sales organization through data-driven insights, streamlined processes, and collaborative enablement.

ROLE AND RESPONSIBILITIES:

Sales Process Excellence

• Design and Optimize Sales Processes - Lead the design, implementation, and continuous improvement of sales processes from lead generation through deal closure.
• Process Documentation - Create and maintain sales playbooks, methodologies, and standard operating procedures.
• Performance Optimization - Identify process bottlenecks and implement solutions to improve sales velocity and efficiency.

Data Analytics & Metrics

• Sales Analytics Leadership - Own sales performance analytics, funnel analysis, and conversion metrics across the sales organization.
• Advanced Reporting - Create comprehensive dashboards and reports that provide actionable insights for sales leadership and teams.
• Forecasting & Planning - Lead quarterly sales forecasting, pipeline analysis, and performance tracking initiatives.

Cross-Functional Collaboration

• Sales Enablement Partnership - Work closely with enablement teams to develop training, content, and tools that support sales process execution.
• Product Collaboration - Partner with Product teams to align sales processes with product capabilities and go-to-market strategies.
• Marketing Alignment - Collaborate with Marketing to optimize lead handoff processes, attribution tracking, and campaign effectiveness measurement.

Sales Team Support

• Operational Support - Provide day-to-day operational support to sales teams including process guidance, data analysis, and performance insights.
• Technology Management - Oversee sales technology stack (Salesforce, Gong, ZoomInfo, Clari) to ensure optimal performance and adoption.
• Training & Adoption - Support sales teams in adopting new processes, tools, and methodologies through training and change management.

Where You'll Make an Impact:

Process & Analytics Excellence

• Drive Process Improvement - Lead initiatives that streamline sales workflows and eliminate inefficiencies.
• Data-Driven Decision Making - Provide analytical insights that inform sales strategies and tactical decisions.
• Cross-Functional Impact - Build strong partnerships with Enablement, Product, and Marketing teams to optimize overall go-to-market effectiveness.

Sales Support & Technology

• Sales Team Enablement - Support sales teams with process guidance, performance insights, and operational efficiency.
• Technology Optimization - Ensure sales technology stack delivers maximum value through effective implementation and user adoption.
• Metrics & Measurement - Establish and track key performance indicators that drive sales success and organizational growth.

What Makes You Successful:

Process & Analytics Expertise

• Sales Process Experience - 5-7 years of experience in sales operations with focus on process design and optimization.
• Data Analytics Skills - Strong expertise in sales analytics, reporting, funnel analysis, and performance metrics.
• Cross-Functional Collaboration - Proven ability to work effectively with Enablement, Product, and Marketing teams.

Technology & Systems

• Sales Technology Proficiency - Expert-level skills with Salesforce, sales analytics tools, and modern sales stack (Gong, ZoomInfo, Clari).
• Process Documentation - Experience creating sales playbooks, methodologies, and operational procedures.
• Change Management - Ability to drive adoption of new processes and technologies across sales teams.

Business Acumen

• B2B Sales Knowledge - Understanding of complex B2B sales cycles and solution-based selling methodologies.
• Analytical Thinking - Strong problem-solving skills with ability to translate data into actionable insights.
• Communication Skills - Excellent written and verbal communication for cross-functional collaboration and sales team support.

DESIRED QUALIFICATIONS:

Required:

• Bachelor's degree in Business, Engineering, Analytics, or related discipline.
• 5-7 years of progressive experience in sales operations or revenue operations.
• Proven track record of improving sales performance through operations initiatives.
• Expert-level proficiency with Salesforce and sales analytics tools.

Preferred:

• MBA or advanced degree preferred.
• Revenue Operations or Sales Operations certifications.

*The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position is up to $180,000 annually. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.

Keywords: #RevenueOperations, #GTMStrategy, #RevenueGrowth, #FunnelOptimozation, #DealDesk, #WinRate, #Forcasting, #Sales