Manager, Food and Beverage Program Strategy - Airport Dimensions

We use our expertise and products to craft customer experiences. Our range of services helps global brand acquire, engage and retain choice-rich customers.

© 2023 Collinson International Limited. Registered in England & Wales under registration No. 2577557

Registered address : 3 More London Riverside, London, SE1 2AQ, United Kingdom.

Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities : Loyalty, Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travelers, creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include : Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.

What Does a Manager, Food and Beverage Program Strategy Do :

A new addition to the team, the Manager, Food and Beverage Program Strategy have responsibility for the development, deployment, and ongoing innovation of food and beverage programming for AD’s core and partnership portfolios. This role will work closely with internal Operations, Operations Support, Guest Experience, and Insights teams to implement thoughtful, modern, and innovative programming that will elevate AD’s overall product. The Manager, Food and Beverage Program Strategy will oversee a portfolio of F&B programs that rotate seasonally, with oversight including but not limited to menu development, localization strategy, deliverability and budget development and consideration. Working with our third-party F&B provider and key partnership stakeholders, the Manager, Food and Beverage Program Strategy will act as the primary liaison and consultative support for guest-facing collateral, vendor compliance, menu analytics and overall program development. This position will support the internal Guest Experience team by fostering cross-departmental communication within Airport Dimensions and its strategic partners. By working closely with various teams, both internally and externally, the Food and Beverage Manager will contribute directly to the overall guest experience and evaluate the success of new and existing F&B strategies.

A successful candidate for the Food and Beverage Manager will be self-motivated with a healthy curiosity for the business and ways to improve existing and new strategies within the guest experience. Flexibility in priority management and day-to-day tasks will be required.

What You'll Do :

• Competitive Analysis : Research and report on industry trends, market changes, competitive product offerings to inform key business decisions
• Develop & Execute F&B Strategy : Collaborate with third-party F&B supplier to leverage market research, customer satisfaction data and budget considerations to develop and deploy menus focused on increased guest satisfaction while maintaining key company initiatives and budget requirements
• Supplier Management : Act as main point of contact for key suppliers to ensure optimal quality, innovation, pricing and delivery of desired product
• Financial Analysis & Budgeting : Work closely with Operations, Finance, and third-party vendors to ensure all new and existing strategies meet financial goals. Analyze financial performance to inform future strategic decisions within the business.
• Collaboration & Communication : Work closely with cross-functional stakeholders, both internal and external, to ensure alignment and successful execution of F&B strategies
• Partnership Support : Act as consultant and subject matter expert to strategic AD partnerships, ensuring successful ideation, risk assessment, compliance and analysis of new and evolving F&B programs

What You'll Need :

Required Qualifications :

Preferred Qualifications :

Strategic Thinking & Collaboration

Communication & Interpersonal Skills

Organizational and Time Management Skills

Critical Thinking & Problem-Solving

Data Interpretation & Reporting

Attention to Detail & Accuracy

You can look forward to a competitive salary and benefit plan including but not limited to :

Collinson is an equal opportunity employer and welcomes differences in all their forms including : color, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are : Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she / her / hers, he / him / his, they / them / theirs, etc.).

If you need any extra support throughout the interview process, then please email us at ushr@collinsongroup.com