Consumer Lending Asst

Consumer Lending Assistant

HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health of people in under-resourced Deep South communities. Since 1994, these efforts have benefited more than three million people in Alabama, Arkansas, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation.

The Lending Assistant provides direct support to the Consumer Loan Officers (CLOs) by managing member communications, coordinating documentation, and ensuring the smooth flow of the loan process from application through post-closing. This role serves as the primary point of contact for members to answer questions, guide them through the process, and request required documentation. The Lending Assistant will also liaise with internal departments regarding referrals, review loan packages for completeness, assist with file organization, and maintain accurate records through scanning and uploading into the internal file storage system. This position plays a key role in delivering an excellent member experience and supporting CLO productivity.

Responsibilities :

• Serve as the primary point of contact, guiding members through the loan process, answering questions, providing status updates, and explaining requirements.
• Follow up with members to request additional documentation and ensure timely submission.
• Send internal communications to CLOs and relevant departments regarding referrals received.
• Organize, scan, and index loan files to ensure accurate post-closing documentation.
• Review loan packages for completeness prior to processing or closing.
• Assist with administrative tasks, projects, and other duties as assigned.
• Maintain confidentiality and compliance with lending policies, regulations, and internal procedures.
• Other duties as assigned.

Qualifications : Required

Preferred

Key Competencies & Skills :

Work Environment :

Comprehensive Benefits Package :

Hope Enterprise Corporation does not participate in or engage in any form of visa sponsorship, including employment-based visa applications or extensions (e.g., H-1B, TN, O-1, OPT, STEM OPT, etc.). Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.