Senior Customer Success Account Manager

DocuSignWashington, DC, United States

3 days ago

Job type

Full-time

Job description

Employer Industry : Software as a Service (SaaS)

Why consider this job opportunity

Competitive salary based on geographic location and experience
Eligible for bonus based on achievement of sales goals and company performance
Comprehensive health benefits from day one of employment with options for employer‑paid plans
Opportunities for professional development and education reimbursement
Flexible remote work arrangement with occasional travel to strengthen customer relationships
Join a company committed to building trust and making a positive impact in the community

What to Expect (Job Responsibilities)

Drive renewal outcomes and adoption motions across a portfolio of large, high‑growth enterprise accounts

Identify and mitigate adoption and renewal risks through proactive stakeholder engagement

Conduct regular business reviews with key collaborators and executives to ensure alignment on goals

Develop and execute strategies that accelerate time to value and maximize customer ROI

Serve as the primary point of contact for customer escalations and guide resolution efforts

What is Required (Qualifications)

BA / BS degree or equivalent work experience

5+ years of experience in Sales, Account Management, Renewal Management, or Customer Success in SaaS

Proven experience with contract negotiation and a track record of timely deal completion

Experience in quota‑carrying roles with consistent performance

Strong written and verbal communication skills

How to Stand Out (Preferred Qualifications)

Proven ability to manage deal cycles and operate as a consultative advisor

Experience leading adoption strategies and acting as a customer change agent

Strong adaptability to changing priorities with a high sense of urgency

Familiarity with Salesforce CRM

Ability to clearly convey value and ROI in customer interactions

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.

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Senior Account Manager • Washington, DC, United States