Remote Call Center Agent

Driven Brands
United States of America, Remote CA
$16-$20,9 an hour
Remote
Full-time

Description

Responsibilities :

Accountable for securing estimate appointment and / or repair appointment from insurance referrals and lead generations programs

Function as an expeditor of claims referrals and client escalations

Review, obtain, and / or confirm customer information as required by the Insurer and effectively schedule an appointment with the designated collision repair facility

Keep up-to-date on shop preferences, carrier requests, and provide updates as required and within deadlines utilizing internal and external systems

Provide customers with general information on what to expect during the repair experience as to manage customer expectations

Meeting set team and individual targets

Effective utilization of all system tools and resources

Proper documentation and communication

Qualifications :

Excellent written and oral communications skills

Capacity to manage multiple priorities and projects on tight timelines

Ability to maintain composure in difficult situations

Required to work some varying shifts including evenings and weekends

Remote working environment

LI-VF1

REMOTE

DBCORP

Position Location : CaliforniaCompensation Range : $16.00 - $20.90Compensation Frequency : MonthlyBase pay offered may vary depending on actual location, job-related knowledge, skills, and experience.

Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay.

Details regarding our benefits can be found here :

30+ days ago
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