PATIENT ACCESS SVC REP FLOAT, FCP - PATIENT CARE GENERAL - TH

Patient Access Service Representative

Location : US : WI : MENOMONEE FALLS at our CP-TOWN HALL HEALTH CENTER facility. This job is ON-SITE.

FTE : 1.000000 Standard Hours : 40.00 Shift : Shift 1 Shift Details : Holidays : Weekends :

Job Summary : The Patient Access Service Representative (PASR), follows the Froedtert and the Medical College Performance Excellence Customer Service Standards. Greets and arrives patients. Verifies and updates demographic information. Collects monies for copays, supplies, and services rendered. Balances daily cash collections. Obtains patient signatures. Assists patients with ancillary appointment scheduling and forms. Schedules, cancels, and reschedules patient appointments. Answers and directs telephone calls.

Experience Description : A minimum of 1 year of prior experience as a receptionist / assistant or customer service field is required. Previous experience in a healthcare setting is preferred. Two years of experience as a receptionist / assistant or work in a customer service field is preferred.

Education Description : High School diploma or equivalent is required.

Special Skills Description : Effective communication skills, oral and written required. Ability to multi-task. Strong proactive organizational skills a must. Must have excellent customer service skills. Must be proficient in Microsoft Outlook and Word. Knowledge of medical terminology and EpicCare is preferred. Proficiency in Microsoft Excel is preferred.

Perks & Benefits at Froedtert Health Froedert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following : Paid time off Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities Academic Partnership with the Medical College of Wisconsin Referral bonuses Retirement plan - 403b Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available.