Description :
Customer Success Specialist
We are seeking a dedicated and proactive temporary Customer Success Specialist to join our dynamic team. In this role, you will be the primary point of contact for our clients, ensuring they receive exceptional service and achieve their desired outcomes with our products and solutions. Your expertise will help foster long-term relationships, drive customer satisfaction, and support our company's growth. This is an independent contributor with no direct reports. You will work in a hybrid work environment 2-3 days a week from the PCS Houston Headquarters with approximately 25% travel time and some remote work days. This position is responsible for 500+ accounts annually. This is a high volume calling position.
This position does come with a variable compensation plan. Candidates need to be in the Houston metro area to apply. Candidates need to have sales DNA and be comfortable upselling customers additional training, licenses, and API integrations. Candidates need to have prior experience in a customer success position for a logistics, TMS, or SaaS company.
- This position is a 6-month temporary assignment that may convert to a full-time position after 6-months. This would be an hourly position that qualifies for overtime.
Key Responsibilities :
Build and maintain strong, long-lasting client relationships through regular communication and personalized supportOnboard new clients, providing training and resources to ensure successful adoption of our productsAct as a trusted business advisor by understanding the client's business needs and offering tailored solutions to maximize value and optimize the customer's business resources and profits.Monitor customer health metrics and proactively address potential issues to prevent churnCollaborate with sales, product, and support teams to ensure seamless service delivery and continuous improvementGather customer feedback and insights to inform product development and enhance user experienceDevelop and execute strategies to increase customer retention, renewal rates, and upsell opportunitiesParticipate in the annual Customer Summits by inviting key customers, lining up training and API integration opportunities, and validating proper usage of licenses.Travel onsite to visit customers on a regular basis as needed.Skills and Qualifications :
Proven experience in customer success, account management, or a related client-facing role with a sales quota.Excellent communication and interpersonal skills, with the ability to build rapport and trustStrong problem-solving skills and a customer-centric mindsetAbility to analyze data and metrics to inform decision-makingFamiliarity with Salesforce CRM software Jira support ticket system, Zoom for call tracking and metrics, and various other customer success optimization, training, and support toolsBachelors degree in Business, Marketing, STEM, or a related field preferredAbility to work independently and collaboratively in a fast-paced environmentAbout PCS :
Since 1996, PCS Software has been steering the transportation management world to smoother roads. Offering an award-winning TMS solution for carriers, brokers, and shippers, PCS empowers transportation professionals to increase efficiency and boost profitabilityall while making their jobs easier. With PCS, the focus is clear : provide a seamless, end-to-end transportation management solution that caters to the dynamic needs of modern logistics, taking workloads from stressful to streamlined.
Join our innovative team and contribute to a culture that values growth, collaboration, and customer satisfaction. We offer opportunities for professional development and a supportive environment where your efforts make a meaningful impact.
We offer :
Competitive compensation and executive bonus structureUp to 100% company-paid medical, dental, and vision premiums for full-time employees and dependents401(k) with 4% company matchUnlimited PTO and 7 paid holidays for full-time employeesPaid training and development programsA collaborative, innovative, and fun work cultureOpportunities for career growth and leadership impactAdditional Information :
This role is not eligible for visa sponsorship. Applicants must be legally authorized to work in the U.S.PCS Software, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Only candidates selected for interviews will be contacted.Requirements : Technical Skills :
Sales knowledge and experienceCross-Functional IntegrationCustomer EngagementCustomer OnboardingCustomer RetentionCustomer SatisfactionData AnalysisProblem SolvingRelationship DevelopmentService CoordinationStrategic PlanningStrategy ImplementationTeam BuildingSalesforce Customer Relationship Management (CRM) softwareZoomJiraCompensation details : 26.44-31.25 Hourly Wage
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