A company is looking for a Remote Fraud Customer Service Associate.
Key Responsibilities
Receive and resolve inbound calls from clients, including bank partners, merchants, and cardholders
Utilize customer relationship management systems to maintain accurate client records
Conduct research to resolve electronic transaction inquiries efficiently
Required Qualifications
1+ years of experience in a call center or customer service environment
High school diploma or equivalent
Experience in a customer-facing call center environment, preferably with merchants or financial institutions
Proven experience using customer service software and CRM systems
Ability to work non-standard hours, including weekends and holidays
Remote Fraud Customer Service Associate • Omaha, Nebraska, United States
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