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Appointment Center Representative

Appointment Center Representative

Cowleys Pest ControlFarmingdale, New Jersey, United States
22 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Appointment Center Representative – Join a Winning Team

Are you looking for a career where your effort directly impacts your income? Do you thrive in a fast-paced environment where teamwork and initiative are valued? If so, we’d love to talk with you.

What You’ll Do :

As an Appointment Center Representative , you’ll be the first point of contact for potential customers. You won’t be cold calling — you’ll be answering inbound calls and connecting with homeowners who are already interested in our services. Your role is to schedule estimates, explain plan options, and set the tone for a great customer experience.

Key Responsibilities :

  • Answer inbound calls promptly and professionally.
  • Schedule estimates and follow up with homeowners.
  • Provide accurate information about services and plans.
  • Deliver excellent customer service while meeting daily goals.
  • Collaborate with team members to ensure all calls are handled efficiently.
  • Stay engaged and adaptable in a high-volume call center environment.

Compensation & Benefits :

We believe in rewarding effort and results. Our pay structure gives you a solid base while letting you earn more through commissions and incentives :

  • Base Pay : Up to $21 / hour
  • Commission : 6% on plans sold
  • Incentives : $2.50 for each new estimate scheduled
  • Earning Potential : On average, reps make around $70,000 per year (including overtime, commission, and incentives). High performers earn up to $90K, while lower earners average around $60K.
  • Important Note : The base pay is not $70K. Your earning potential depends on your consistency, engagement, and performance.

    Schedule & Expectations :

  • Monday–Friday, 8am–5pm (one late evening until 6pm)
  • Rotating Saturdays, 8am–2pm
  • Flexibility to stay later when needed to complete tasks — we support each other until the job is done.
  • Team-first mindset : willingness to jump in and help coworkers when needed
  • What We’re Looking For :

  • Strong work ethic and reliable attendance.
  • Excellent communication and active listening skills.
  • Ability to multitask and prioritize effectively in a high-volume setting.
  • Team player with a positive attitude and initiative.
  • Previous customer service or call center experience preferred, but not required.
  • Why You’ll Love It Here :

    We’re more than just a workplace — we’re a team. You’ll find a culture that values hard work, collaboration, and growth. If you’re motivated by goals, thrive on helping people, and want the opportunity to build a rewarding career, this role is for you.

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    Center Representative Appointment • Farmingdale, New Jersey, United States