Customer Service Representative (US market) (chat)

Customer Service Representative (US Market)

Booksy is in the business of making people feel great about themselves. Working here means you're helping people around the world every day. From empowering entrepreneurs to succeed, to supporting their customers to arrange 'me time' moments, we help people thrive and feel fantastic.

As a member of the Booksy team, you'll be part of a global network of over 800+ passionate individuals working together to support and elevate the success of small business owners.

Working in an ever-changing, scale-up where things are messy, and resources are limited isn't for everyone. If you thrive in a stable environment with big budgets, clear processes and structures then, we've got to be honest, we're probably not for you. However, if you love bringing order to chaos, inventively solving problems, and prioritizing your own path within ambiguity, then you're going to love us.

What do we need?

As we continue to scale and develop our CS department, we are looking for a Customer Service Representative (US market) to support our business clients by addressing their inquiries and ensuring a smooth experience with our platform. This role involves working closely with the US-based customer base, ensuring top-quality service and timely resolutions.

Your Responsibilities :

• Provide assistance and respond to inquiries from US-based business customers through chat and email, offering technical support for the app.
• Handle customer inquiries and manage data through internal systems.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Report issues to the technical support team.
• Continuously improve your understanding of the app and enhance your customer service skills.