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Community Manager
Community ManagerAAM Brand • Chandler, AZ, US
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Community Manager

Community Manager

AAM Brand • Chandler, AZ, US
30+ days ago
Job type
  • Full-time
Job description

Community Manager

Are you dedicated to delivering exceptional service and truly making a difference?

If you are looking to join a team that takes pride in a high-performing culture, with specific focus to empower employees to reach their highest potential; then you may have just found your perfect fit with Associated Asset Management (AAM).

Primarily responsible for providing community management and effective customer service to designated communities / homeowners through in-depth knowledge of Covenants, Conditions and Restrictions (CC&R's) and management contracts.

Position Responsibilities :

  • Read, review and have a strong understanding and knowledge of Association governing documents, including but not limited to CC&R's, Bylaws, Rules and Regulations, as well as Arizona and federal statutes relating to Associations; Partners with AAM's Management Team to ensure compliance
  • Interact with homeowners, vendors and service providers on a frequent basis to promote and maintain high quality customer service in both the Association and AAM.
  • Research, create and disseminate communications to owners via newsletters, emails and the web regarding Association activities and policies.
  • Solicit, negotiate and execute contracts for Association vendors and service providers.
  • Prepare and submit bid specs and work orders to vendors / service providers, as needed.
  • Plan, budget, advertise, execute and attend Association events with Boards / Committees approval
  • Develop and implement policies and carry out tasks assigned by the Board of Directors and AAM.
  • Review, analyze, and present monthly management / financial reports to appropriate parties; identify, and work with accounting to resolve, any discrepancies in reports.
  • Research, prepare and provide annual budgets to the Board of Directors; work with vendors and other Association service providers to obtain accurate budget data.
  • Review, modify, code and approve Association invoices.
  • Schedule, organize and facilitate annual Board of Directors meetings and other special meetings by providing leadership and professional guidance as required by Association policy and Arizona law.
  • Interview, hire and train employees, as needed. Coach AAM employees regarding job performance and expectations; terminate employment relationships when required.
  • Exhibit a proactive approach to management; provide leadership in planning future growth.
  • Perform other duties as directed.

Knowledge, Skills and Abilities :

  • Excellent interpersonal skills : outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
  • Time Management : the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
  • High attention to detail.
  • Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.
  • Exceptional organization and tracking skills.
  • Ability to function efficiently in a high volume, fast-paced environment.
  • Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet and e-mail systems.
  • Ability to work collaboratively and cooperatively within the department as well as with other departments.
  • Physical Demands and Work Environment :

  • Must be able to work evening and weekends as needed for meetings and emergencies.
  • Utilizing personal automobile for commuting to and from assigned communities.
  • Walking / Driving communities to inspect common areas per management contract.
  • Sitting and standing for moderate periods of time.
  • Required Behaviors :

  • Dedicated : Devoted to a task or purpose with loyalty or integrity.
  • Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well.
  • Team Player : Works well as a member of a group.
  • Preferred Motivations :

  • Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals.
  • Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization.
  • Self-Starter : Inspired to perform without outside help.
  • Work-Life Balance : Inspired to perform well by having ample time to pursue work and interests outside of work.
  • Required Education :

  • High School or better.
  • Required Experience :

  • 2 years : High school diploma or GED and two (2) years of full time, paid professional experience as a Community Manager / Property Manager including, proven customer service with a strong emphasis on problem-solving, knowledge and enforcement of governing documents, contract administration, vendor management, meeting facilitation, in-depth knowledge of budgets, financial administration and general accounting, preferably in the HOA industry. Valid Driver's License.
  • Preferred Licenses & Certifications :

  • CMCA
  • CAASP
  • CAAM
  • Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.

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    Community Manager • Chandler, AZ, US

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