Part-time Customer Service Associate- Front Desk - HEALTH

Part-time Customer Service Associate- Front Desk - HEALTH

Date : Jul 22, 2025

Location : Wichita, KS, US

Company : Sedgwick County

Department : Health Dept.

Pay : $16.87 per hour. Placing on hold and removed postings per Su - 7 / 28 / 2025

Work Schedule : Mon-Wed 8 : 00am-5 : 30pm, Thu 9 : 30am-7 : 00pm, Fri 8 : 00am-12 : 30pm / 12 : 30pm-5 : 00pm, occasional weekends or e

The Customer Service Associate supports the Sedgwick County Health Department and its mission by welcoming the community and providing exceptional public service. This position serves as a vital member of the clinic team by providing direct patient interaction, performing accurate and timely data entry, and ensuring fiscal processes comply with departmental standards. Communicates with the multidisciplinary team to provide competent, culturally appropriate, and customer focused care. Employee will provide support during public health emergencies (Activation Level 1).

Provide direct client interactions

• Welcome and assist internal and external customers
• Identify customer needs, clarify information, research issues; provide information and resources to clients as needed
• Provide accurate and up to date information to clients
• Schedule, reschedule, cancel and send reminders for customer appointments
• Informs patients of financial obligations, payment requirements, and encourages initial payment of fees at time of service
• Check-in and check-out clients politely and professionally

Perform accurate and timely data entry

Collect, document and submit client payment information

Minimum Qualifications : High School Diploma or equivalent. One year of experience in a customer service or administrative setting. Must complete Federal Emergency Management Administration (FEMA) IS 100 and 700 courses within 30 days of employment.

Preferred Qualifications : One-year experience in a medical office. Bilingual in English and either Spanish or Vietnamese.

Applicants have rights under Federal Employment Laws. Please find more information under the following link.