Virology Customer Representative - San Jose, CA

Virology Customer Representative

The Virology Customer Representative is a key member of the Customer Team and plays a critical role in supporting our company's customer centric business model. This position is responsible for working with the Customer Team to understand and identify customer needs, supporting pull-through activities relative to the customer strategy, keeping with our company's values and standards as governed by our policies and ensuring that our company is viewed as demonstrating better health outcomes to healthcare professionals and their patients. The Virology Customer Representative demonstrates professionalism and leadership by modeling the required knowledge for successful execution of all Field Sales competencies.

This is a field-based sales position that is responsible for covering the San Jose, California territory. This role also includes and is not limited to Fresno, California. The ideal location to reside is within this territory or within a reasonable commuting distance to those workload centers. Travel (%) varies based on candidate's location within the geography.

Primary responsibilities include :

• Communicating product information in a way that's meaningful and relevant to each individual customer; customizing discussions and client interactions based on understanding of customer's needs.
• Engaging in informed discussions about products with HCP customers knowing when / how to seek and provide additional information.
• Within select customer accounts, acting as primary point of contact for customer, meeting with key customers / personnel to understand practice structure, business model, key influencers (IDS, ADAP, DOC, VAs, DOH) / network structure, customer needs and identifies business opportunities.
• For select customer accounts / HCPs, coordinating with customer team to develop customer strategy outlining strategy for interactions / relationship, solutions and potential offerings for customer.
• Sharing learnings and best practices from one customer to help other customers meet their needs.
• Demonstrating a focus on better health outcomes (considers the HCP & patient experience).
• Providing input into resource allocation decisions across customers.
• Identifying and selecting programs / services available in the library of our "resources" to address customer needs.
• Maintaining current understanding of practice structure, business model, key influencers / network structure and making information available to relevant stakeholders.
• Influencing beyond their specific geography or product area.
• Embracing and maximizing new technological capabilities and channels to engage customers.
• Engaging in all job responsibilities and activities with the highest standards of ethics and integrity, with particular emphasis on compliance with all relevant laws, policies and regulation.

Virology specific responsibilities include :

Position qualifications include :

Minimum requirements :

Preferred experience and skills :

Required skills :

Preferred skills :

Salary range for this role is $104,200.00 - $163,900.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https : / / jobs.merck.com / us / en / com