Premier Banker

At New Horizon, we're building a bank that runs on grit, speed, and execution. We move fast, challenge assumptions, and obsess over doing things better - for our clients and for each other. This isn't a place for red tape; it's a place for builders. From product design to client experience to operations, we're constantly pushing for sharper thinking and smarter solutions. Our team is made up of passionate individuals who share a relentless drive to enhance our services and deliver exceptional experiences. If you're energized by momentum, motivated by results, and excited to shape the future of banking, you'll feel right at home here.

General Job Summary :

New Horizon Bank is seeking a dynamic professional to serve as our Premier Banker at the Operations Center. This role plays a pivotal part in advancing the bank's client experience strategy, providing personalized, high-touch service that reflects the sophistication and care of New Horizon Bank's brand.

As the first point of contact for clients and callers, this individual sets the tone for every interaction-whether over the phone, in person, or through appointment-based premier banking. The Premier Banker ensures that each engagement is handled with professionalism, warmth, and attentiveness, creating an experience that deepens relationships and reinforces client loyalty.

This position also serves as a founding contributor to the Premier Banking program, helping to define service protocols, coordinate client appointments, and deliver a seamless, relationship-driven experience for premium and high-value clients. By partnering closely with leadership and cross-functional teams, this role helps shape the standards that will distinguish New Horizon Bank's client experience across all future locations.

Essential Duties and Responsibilities :

Client Experience

• Serve as the voice of the bank, answering incoming calls, resolving account-related inquiries when possible, and routing clients to the appropriate department.
• Act as a relationship ambassador, ensuring each client receives professional, solution-oriented, and welcoming experience.
• Collect client feedback and share insights with leadership to continuously enhance the client experience and inform the development of future concierge operations.
• Serve as a point of contact for select client inquiries, resolving issues promptly and professionally.
• Deliver "surprise and delight" touches-such as personal notes, gifts, or follow-ups for clients and board members.
• Collaborate with the Marketing team to plan and execute client appreciation events, employee functions, and community sponsorships.
• Capture and route leads from events to the appropriate bankers, ensuring timely follow-up and relationship development.

Premier Banking

Universal Banking & Relationship Support

Office Management

Requirements

Required Knowledge, Skills, and Abilities :

Education and Experience :