Client Success Manager, Travel

The Opportunity :

We, at Flywire, are looking for a forward-thinking, motivated, and hardworking Client Success Manager to help with the delivery and execution of our solution to our new and existing business clients in the US + EMEA region. This individual should be a phenomenal teammate, interested in building a new business unit, and be motivated by success.

The Client Success Manager will work with the Travel sales team and management in the execution of strategies and tactics designed to increase growth of client base, improve client retention, upsell to increase revenue, find opportunities for improvement, provide accurate and timely issue resolution and assure clients utilize the Flywire International Payment Solution.

Building and maintaining strong relationships and communication within key business client accounts

Creating the ideal strategy for each business client to maximize money moved and increasing revenue through up-selling

Providing clients with analytics and additional reporting mechanisms

Working with existing business team to build out standard methodologies for client on-boarding

Strategic Consultation- Become a payment expert for our merchants, delivering expertise, education, leadership and guidance to merchants on their global payments strategy. Also provide a feedback loop for The Client, by gathering merchant’s feedback, evaluating the evolution of merchant needs, and communicating these to product and management personnel.

Developing and maintaining a current knowledge and understanding of all services provided by the company and maintaining, at all times, a professional and ethical relationship with clients when representing the company

Execution and results oriented- A strategic thinker with excellent project management skills and the ability to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial environment with little supervision.

Here’s What We’re Looking For :

4+ years of relationship management, account management experience or similar role

Experience in inside sales, handling customer objections and leading customer relationships

Excellent interpersonal, analytical and planning skills

Proficient presentation skills

Proficient in multiple languages is a plus

Salesforce experience is a plus

Willingness to travel 25% of the time

What We Offer :

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga / Pilates / HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and
• Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)