Serena & Lily is hiring : Visual Merchandising Lead-Full Time in Santa Clara

DESIGN SHOP LEADER PALO ALTO, CA

Serena & Lily is seeking a Design Shop Store Leader to lead our Design Shop in Palo Alto, CA. The Design Shop Leader is responsible for establishing and maintaining client services, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through hiring, merchandising, inventory, expense control, human resources management, and managing operating costs and shrinkage. This is a wonderful opportunity to be a leader in a customer focused and design driven environment.

Master, teach and hold team accountable for embodying and operating by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence & Appreciation)

Ensure Brand Expression is always conveyed appropriately in Design Shop presentation and associate behavior

Master and teach brand standards regarding outreach, design advice, floorplans and mood board creation for in-store or virtual design advise requests

Create a warm, welcoming, inspiring, and empathetic on-brand client experience

Manage Assistant Store Leader and Design Advisors in all daily aspects relevant to driving sales and running the business

Grow client base, including designer outreach

Coach, counsel and continually develop team through continual evaluation and reaction to performance issues in conjunction with the Executive Leadership Team

Actively recruit Design Advisor & Leadership candidates to maintain appropriate staffing level.

Ensure appropriate merchandise stock levels, merchandise presentations; ensure selling floor is adequately stocked. Lead and maintain visual standards of the store, per home office directives

Understand, uphold and monitor compliance to company policies and procedures

Effectively and efficiently communicate directives from home office

Lead in home design consultation process

5-7 years of retail leadership experience, interiors / home furnishings field preferred

~ Strong contacts in and knowledge of the local interior design community is preferred

~ Ability to lead in a team environment

~ Strong sense of personal style

~ Proven ability to lead, motivate and inspire team to achieve excellence

~ Proven track record of meeting and exceeding goals through solid business planning

~ Proven ability to deliver excellent client service standard and ability to lead best practice implementation

~ Ability to use a MacBook for web navigation, email and Zoom, 3-D rendering experience a plus. Proficient in Microsoft Office Programs.

Ability to process information and merchandise through computer system and POS system

Ability to freely access all areas of the store including selling floor and stock area

Ability to operate and use all equipment necessary to run the store

Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds

Ability to work varied hours / days to oversee store operations including weekend and holidays

Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily’s benefits. During the first year of employment, full-time employees accrue fourteen days of PTO and seven paid holidays throughout the year.