Software Engineer, Gen AI Platform

About Abridge

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

Our enterprise-grade technology transforms patient‑clinician conversations into structured clinical notes in real‑time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh.

The Role

Our generative AI-powered products are making a huge impact in the Healthcare industry. As an AI Platform Engineer, you will collaborate closely with a cross-functional team of researchers, clinical scientists, and product engineers. You will design and build the runtime, orchestration engine, and evaluation platform for agentic orchestration and LLM-driven workflows.

What You'll Do

Design and build GenAI systems that turn LLMs into composable, dependable tools—leveraging retrieval, tool use, agentic reasoning, and structured outputs.

Design and implement a highly reliable and scalable agent runtime : orchestration, shared state and memory, tool‑calling interfaces, and scheduling for cost, latency, and quality.

Build secure, sandboxed execution for agent actions and code; optimize cold start, isolation, and observability.

Ship unified interfaces for multiple model sizes and providers; integrate with open tool ecosystems such as MCP‑styleconnectors for data and actions.

Develop an evaluation platform for online and offline assessments, A / B tests, safety checks, and regression gates that improve agent reliability over time.

Partner with Research to deliver new agent capabilities end to end—from prototype to production.

What You'll Bring

Experience building agent applications with tool‑calling, context engineering, or open connector integrations.

Fluency with LLM APIs, prompting strategies, and orchestration patterns (e.g., LangChain, LlamaIndex, or custom pipelines).

Experience with retrieval systems (e.g., semantic and lexical retrieval, vector DBs, efficient kNN), function calling, tool use, or agentic workflows.

Strong coding skills in one or more of : Python, Java, Go. Comfortable with service design, APIs, and data models for high-throughput systems.

Working knowledge of containers and kubernetes concepts. Familiarity with metrics, tracing, on-call rotations, and incident response practices.

Self‑motivated with a willingness to take ownership.

Strong communication skills and ability to work collaboratively in a team environment.

Bonus Points If…

Prior work on agent orchestration pipelines : task routing, planning, memory graphs, vector search, or browser automation.

Experience with evaluations, preference optimization, or RL to improve LLM reliability.

Why Work at Abridge?

At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear : to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month.

Joining Abridge means stepping into a fast‑paced, high‑growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business.

Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients.

We’re committed to supporting your growth, both professionally and personally. Whether it’s flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life.

If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you.

How we take care of Abridgers :

• Generous Time Off : 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.
• Comprehensive Health Plans : Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA.
• Paid Parental Leave : 16 weeks paid parental leave for all full-time employees.
• 401k and Matching : Contribution matching to help invest in your future.
• Pre-tax Benefits : Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
• Learning and Development Budget : Yearly contributions for coaching, courses, workshops, conferences, and more.
• Sabbatical Leave : 30 days of paid Sabbatical Leave after 5 years of employment.
• Compensation and Equity : Competitive compensation and equity grants for full time employees.
• ... and much more!

Equal Opportunity Employer

Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

Staying safe - Protect yourself from recruitment fraud

We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and / or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.

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