Operations Manager, Ambius

Job Description

Job Description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Job Summary

This role is responsible for the oversight and execution of key day-to-day operations elements within Districts. This role is responsible for hiring, training, leading and developing a team of Plant Care Specialists.  They help achieve sales and revenue goals, maintain client loyalty and retention, and ensure the team is providing exceptional service to our Customers.

Key Performance Indicators

Client retention

Route completion

Colleague Retention and engagement

Gross Margin

Route One Sales

Safety

Principal Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Responsibilities and essential job functions include but are not limited to the following :

Operations Leadership

Conduct the selection and hiring process for new colleagues.

Implement the onboarding process for new colleagues, ensuring a world-class first day through final certification.  Align training and peer support resources.

Provide performance feedback and coaching to the team utilizing the CQSP process and Manage for Performance model.

Provide support and guidance to Specialists to ensure timely and quality customer service.

Identify and resolve colleague concerns / complaints.

Assist in goal setting, skill enhancement and performance reviews activities for Specialists.

Client Relationships

Address all client concerns to completion.

Respond to CVC surveys as requested to maximize retention.

Identify solutions for client needs to increase revenue and growth

Branch Operations

Demonstrate outstanding customer service through maintenance of high quality and integrity at work environment.

Follow all established standard operating procedures (SOPs) within the business and hold colleagues accountable to the same standards

Understand Rentokil Terminix and Ambius processes, including roadmap for safety / structure / service offerings.

Serve as steward of Rentokil Terminix business model to ensure company programs and initiatives are delivered with excellence at the district level

Complete all reports as required

CANDIDATE SUMMARY

Preferred Experience

Two or more years of equivalent management experience

Experience caring for plants is preferred

Able to safely climb ladders and work on ladders

Experience with Google and Smart Phone applications

Have a good driving record and ability to drive a van / truck

Required Traits and Characteristics

In order to perform this job safely, it requires good vision, hearing, climbing, balancing, stooping, kneeling, reaching, lifting, and walking

Proven success in coaching and motivating other team members

Strong problem solving and customer service skills

Excellent written and verbal communication skills

Independent and dependable

Polite and professional demeaner

Able to solve problems and escalate concerns

Customer service oriented

Likes a physical job

Maintains a valid driver’s license

Ability to travel as required

Formal Education, Qualifications or Training

High School Diploma at a minimum.

Prefer college degree or at least one or two years of college with an emphasis on business or related sciences in order to prepare for the management and supervisory aspects of this job.

Must be certified in all appropriate categories of pest management in states encompassed by the Service Center within one year of accepting the position.

Completion of the Purdue Correspondence Course.

Completion of Purdue Food Plant Course.

Completion of AIB Sanitation Course.

Willing to take Microsoft Office Computer Course

#RTX500

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Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Click here to read more about our Total Rewards Program which includes :

Professional and Personal Growth

Multiple avenues to grow your career

Training and development programs available

Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

Savings and Retirement

401(k) retirement plan with company-matching contributions

Work-Life Balance

Vacation days & sick days

Company-paid holidays & floating holidays

A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work.  Is that you?

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

Know Your Rights - Workplace Discrimination is Illegal

Pay Transparency - Nondiscrimination Provision

California residents click here to review your privacy rights.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.