Senior Manager, T&L Order Fulfillment & Customer Care

Senior Manager Of Order Fulfillment & Customer Care

Littelfuse is one of America's Best Mid-Sized Companies (Forbes) and has been named one of the Best Places to Work in Illinois (Best Companies Group) for 11 consecutive years. With its global headquarters in Chicago, Illinois, USA, Littelfuse is a leading, global manufacturer of electronic components serving more than 100,000 end customers across industrial, transportation, and electronics end markets. We have more than 17,000 employees with operations in 15 countries. From semiconductors to sensors switches to fuses and more we produce billions of electronic components that help our customers empower a sustainable, connected, and safer world. In 2021, Littelfuse had net sales of $2.1 billion.

As the Senior Manager of Order Fulfillment & Customer Care, you will lead the global strategy and execution of customer delivery performance for the T&L Business Unit, a $670M enterprise. In this role, you will oversee all customer-facing processesfrom order entry to delivery and post-sales supportensuring accuracy, efficiency, and world-class service. You will also serve as the critical connection between customer expectations and plant operations across a global network of manufacturing and distribution sites.

About the Job

Lead the global On-Time Delivery (OTD) strategy, partnering closely with manufacturing plants and distribution centers to ensure accurate and timely order fulfillment.

Oversee all customer service operations, including quoting, samples, order entry, order management, and RMA processing.

Provide leadership and prioritization across distribution center activities and ensure accurate execution of SAP transactions related to order fulfillment.

Ensure correct planning and execution of Stock Transfer Orders (STOs) to maintain inventory availability across the global network.

Manage purchasing activities for resale of sourced finished goods.

Serve as the escalation point for customer expedites, line-down emergencies, and allocation decisions.

Calculate, monitor, and distribute OTD performance metrics to manufacturing sites; drive accountability and continuous improvement across regions.

Lead a global team of 45 employees across the U.S., Europe, and Asia, including 6 direct reports at the professional level.

About You

Bachelor's degree required.

10+ years of experience in customer service, supply chain, or order fulfillment roles.

Proven leadership experience within global or multi-site manufacturing organizations.

Strong understanding of customer service operations, order fulfillment processes, and business delivery performance.

Advanced proficiency in Microsoft Office and SAP.

Strong analytical capability, communication skills, and attention to detail.

Demonstrated ability to lead, influence, and collaborate with cross-functional global teams.

Littelfuse is an equal opportunity employer committed to empowering every associate to make a difference everywhere, every day.

We offer a comprehensive benefits package, including :

Medical, dental, and vision coverage

401(k) with company match and annual contribution

Paid time off and 11 holidays

$850 Lifestyle Spending Account

Lean Six Sigma certification and career development opportunities

Life, disability, and voluntary insurance options

Salary Range : $134,500 - $194,680

The salary offered will vary depending on your location, job-related skills, knowledge, and experience.