Hospitality Pulse Implementation & Support Specialist

Overview

Hospitality Pulse Implementation & Support Specialist (Food Services) REMOTE : Must reside in the lower 48 United States with some travel. Be part of J&P's mission to modernize hotel operations through technology. This role manages the rollout of new digital systems, ensures smooth property launches, and provides ongoing support to field teams. Salary : $45,000-$55,000 annually. Benefits include PTO, Medical, Dental, Vision, Life, and 401k.

Job Title : Hospitality Pulse Implementation & Support Specialist

Reports to : Vice President, Hospitality Pulse

FLSA Status : Exempt

Location : Remote, with some travel as needed for the business

Direct Reports : None

Department : Performance Improvement

Responsibilities

• Property Lifecycle Administration - Manage end-to-end administrative processes for property setup, digital onboarding, and operational launch including data entry, checklist management, user account creation, and documentation.
• Deployment & Implementation Support - Coordinate installation and deployment schedules; track and report implementation status to the VP of Hospitality Pulse.
• Ongoing Administrative Support - Provide proactive support for field teams by updating records, assigning checklists, addressing QR code or system issues, and facilitating updates as processes evolve.
• Document and Record Management - Maintain thorough, accessible documentation in platforms such as Hospitality Pulse; ensure alignment of all checklists, SOPs, and supporting materials. Assist the VP in preparing training materials, user guides, and reports.
• Communication and Collaboration - Promote alignment between teams to support timely decision-making and issue resolution. Collect user feedback and share with the VP for enhancement consideration.

Qualifications

Requirements

J&P Hospitality Management is an equal opportunity employer and does not discriminate against otherwise qualified applicants based on race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status. J&P participates in E-Verify.

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