CRM Strategy & Solutions Manager (Orlando)

CRM Strategy & Solutions Manager

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The CRM Team at Travel + Leisure Co. Vacation Clubs is pivotal in driving strategic and tactical initiatives that improve business processes, enhance customer insights, and ensure data integrity. Positioned within the business, the team aligns cross-functional efforts, stays updated with Salesforce advancements, acting as a business lead for aligning CRM solutions for platform optimization in alignment with organizational goals. They help ensure clean, reliable data can be leveraged to guide informed decision making across the business. Acting as trusted advisors, they actively participate in problem-solving, helping the company navigate challenges and achieve its objectives.

The CRM Strategy & Solutions Manager plays a critical role in connecting business priorities with effective CRM solutions. This role is responsible for understanding organizational goals, translating them into clear system requirements, and guiding configuration work that enables teams to operate more efficiently. By partnering with cross-functional groups such as Sales, Marketing, and Owner Services, the manager drives initiatives that range from improving customer communications to strengthening data governance. Success in this role requires not only technical knowledge of Salesforce and CRM best practices, but also the ability to communicate solutions in plain language, ensuring stakeholders across the business can fully leverage technology to achieve meaningful results.

Strategic Initiatives and Planning :

• Lead a focused set of CRM initiatives that aligns with both short-term improvements and long-term organizational goals
• Prioritize configuration and solution work based on potential impact, customer value, and alignment with company objectives

Cross-Functional Alignment :

Customer Insights and Strategy Integration :

Stakeholder Communication and Management :

Performance Monitoring and Impact Assessment :

Enhancement and Innovation Leadership :

Travel Requirements :

What You'll Bring :

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

How You'll Be Rewarded :

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include :

Where Memories Start with You :

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.