Director of Operations

Director of Operations

Papa John's is seeking a dynamic and results-driven Director of Operations to lead and oversee the performance of a regional group of fewer than 10 restaurants. This leader will be responsible for ensuring operational excellence, driving sales and profitability, fostering a culture of people-first leadership, and maintaining high standards in customer service, quality, and compliance.

Key Responsibilities:

• Operational Leadership: Provide strategic oversight and operational leadership for a small portfolio of Papa John's restaurants, ensuring consistent execution of brand standards, processes, and company goals.
• Team Development & Performance: Lead, coach, and develop General Managers and their teams. Build a strong leadership pipeline by mentoring high-potential talent and maintaining high team morale and engagement.
• Customer Experience: Champion a guest-first culture. Monitor customer satisfaction metrics and implement improvements to enhance service and delivery experiences.
• Financial Accountability: Drive profitability through effective P&L management, budgeting, labor control, and food cost management. Identify and act on opportunities to increase revenue and control costs.
• Compliance & Safety: Ensure all restaurants operate in compliance with Papa John's standards, health and safety regulations, and local, state, and federal laws.
• Operational Efficiency: Monitor and optimize restaurant performance through data-driven analysis, store visits, and regular check-ins. Address underperformance with proactive action plans.
• Cross-Functional Coordination: Collaborate with marketing, HR, training, and supply chain teams to support local store initiatives and roll out corporate programs effectively at the store level.

Qualifications:

• 3-5 years of multi-unit restaurant leadership experience, preferably within QSR or pizza/delivery concepts.
• Deep knowledge of restaurant operations, guest experience, and team development.
• Strong business acumen with hands-on experience managing P&Ls, budgets, and KPIs.
• Excellent communication, interpersonal, and conflict resolution skills.
• Passion for hospitality, team development, and operational excellence.
• Flexibility to travel regularly between store locations in the region.

What We Offer:

• Competitive salary + performance-based bonuses
• Car allowance or mileage reimbursement
• Health and wellness benefits
• PTO and holiday pay
• Opportunity to grow with a supportive and people-focused franchise
• A chance to make a real impact in your local community

Papa John's - Fall River Store

167 Broadway, Fall River, MA, 02721