Medicare Inside Sales Representative

Description

I. GENERAL PURPOSE :

Handle both inbound and outbound calls related to sales of and enrollment in Highmark Wholecare’s Medicare Assured® product. Generate leads and conducts outbound calls to prospective members to promote the plan; coordinates / schedules with outside Sales and Marketing representatives for one-on-one appointments, community meeting reservations and agency visits. Handle inbound calls regarding information requests; mails collateral material and conducts follow-up to promote the plan. Complete phone-based Medicare Assured® enrollments in accordance with CMS Marketing and Enrollment guidelines. Meet departmental call production and quality standards; ensures positive and compliant communications. Achieve or exceed monthly inside sales goals.

II. ESSENTIAL RESPONSIBILITIES :

1. Handle both inbound and outbound calls related to sales of and enrollment in Highmark Wholecare’s Medicare Assured® product.

2. Generate leads and conducts outbound calls to prospective members to promote the plan by :

• Collecting, entering and retrieving data from Sales database and Lead Management system.
• Promoting Medicare Assured® product, highlighting features and benefits in accordance with the Statement of Understanding, Summary of Benefits documents and CMS guidelines.
• Coordinating leads with outside sales representatives and schedules outside sales representatives for one-on-one appointments, community meeting reservations and agency visits.

3. Handle inbound calls regarding plan benefits, information requests and enrollment questions, including calls related to Seamless Conversion Enrollment and :

4. Take Medicare Assured® enrollments over the phone in accordance with CMS Marketing and Enrollment guidelines and :

5. Meet department call production and quality standards by :

6. Work in a cooperative and collaborative manner with other Highmark Wholecare® departments including Medicare Administration, Enrollments and Provider Relations.

7. Other duties as assigned or requested.

III. QUALIFICATIONS :

Minimum

Describe in objective and non-comparative terms the minimum education level, previous experience, specific knowledge skills and abilities the individual must have to perform the job.

Preferred

Knowledge, Skills and Abilities (This section describes additional preferred characteristics)

IV. SCOPE OF RESPONSIBILITY (People Management Responsibility)

Does this role supervise / manage other employees?

No X

V. WORK ENVIRONMENT

Is Travel Required?

No X

Pay Range Minimum : Pay Range Maximum :

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation / gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation / gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities / Women / Protected Veterans / Disabled / Sexual Orientation / Gender Identity ()

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