Customer Support Specialist, ProfitSword

Hi, we're Actabl.

We're providing better solutions for hotel companies as the world around us evolves and changes related to using technology, finding labor, and maximizing profits. Our mission is to empower the people that power hospitality. We give hoteliers actionable insights to know what to do, the tools to do it, and the visibility to know it worked. We bring together powerful hospitality tech solutions to maximize profits for more than 10,000 properties in hospitality markets around the world.

Our Valued Behaviors

• Start with People : We are in the hospitality business and hospitality starts with people. This impacts both our being and our doing.

Being : We are responsible for building relationships, earning trust, and having fun. These things are fundamental to hospitality.

In this role you will :

We're currently seeking a Customer Support Specialist to join our support team for ProfitSword. As a member of our support team, the Customer Support Specialist will own accountability for satisfying our customers' day-to-day usage and problem-solving questions. You will work with a variety of stakeholders and collaborate intimately with the product, customer success, and sales teams. The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills, that preferably has experience working in hotels as a Night Auditor, Accountant, or other positions focused on finance or reporting.

Typical Functions :

Client Support (Percentage of time dedicated : 70)

Team-Based (Percentage of time dedicated : 20)

OKRs (Percentage of time dedicated : 10)

Other Duties & Responsibilities

Requirements

Unpacking What We're Looking For

Ideal Skills & Experience :

Key Competencies :

We try to be specific about the experience we believe you'll need to have in order to be successful in this position, however, we encourage you to apply even if you don't meet 100% of the outlined bullet points. If you are excited about innovating hospitality through technology and are a top-performing team player with a strong work ethic, we'd love to hear from you!

Work Environment :

This is a hybrid position and will be part of our Denver office with an expectation of working three days (Tuesday-Thursday) in-office and two days (Monday & Friday) remote. We are also considering qualified candidates who are located outside of the Denver Metro Area, with preference to those located near one of our additional office hubs in Atlanta or Tampa.

Actabl Around the World :

We are a hybrid friendly workplace with our main office in lower downtown Denver and with additional office hubs located in Atlanta & Tampa, and our remote based domestic & international employees support our hoteliers across the globe. No matter where you live and work, you're a valued member of the Actabl team.

Preview Your Team Member Experience

Total Rewards At-a-Glance :

All Actabl full-time team members and their dependents based in the United States are able to receive the following benefits starting on the first of the month following the first day of employment :

Health & Wellness

Financial Wellbeing

Flexibility & Time Off

Compensation :

Qualified candidates can expect a salary range of $55,000 - $65,000 depending on experience. Potential for end-of-year bonus earnings and periodic merit increases also available based on company and / or personal performance.

Ready to Check-in to Your Next Role?

If you're excited about our mission in empowering hospitality through technology, apply to join the Actabl team today!

Candidate AI Usage Policy

We are committed to fostering a hiring process that reflects each candidate's unique skills, experience, and perspective at Actabl. To support a fair and authentic evaluation process, the use of artificial intelligence (AI) tools to generate or assist with responses is not permitted during any stage of the interview process . This includes live interviews (in-person or virtual), as well as take-home assessments, test projects, and work samples.

Accommodation Requests

We understand that some candidates may require accommodations that involve the use of AI. If you require any accommodations during the interviewing process please contact us in advance at people-team@actabl.com . We are committed to providing reasonable accommodations and ensuring that every candidate has an equitable opportunity to succeed!

Our Nondiscrimination Promise

Actabl is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants and employees. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by federal, state, or local law.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Salary Description

$55,000 - $65,000