Customer Success Director

A company is looking for a Director of Customer Success.

Key Responsibilities

Define and execute the vision and strategy for Customer Success, overseeing various functions such as Implementation and Onboarding

Manage account setup processes and ensure accurate execution through offshore teams

Establish metrics and playbooks to enhance customer retention and growth while translating insights into actionable initiatives

Required Qualifications

8+ years of Customer Success experience, with at least 3+ years in a leadership role within B2B SaaS

Proven track record in scaling Customer Success organizations in early-stage to growth-stage startups

Strong operational background with experience in building scalable systems and processes

Exceptional cross-functional collaboration skills, particularly with Product, Sales, and Marketing

Analytical mindset with the ability to translate data into strategic decisions