Senior Manage-Client Management

Global Merchant And Network Services

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Global Merchant And Network Services (GMNS) is the merchant network of American Express that acquires and maintains relationships with merchants that welcome American Express branded cards. Our goal is to be an indispensable payments partner to our merchant clients while simultaneously delivering differentiated products and services that meet or exceed their needs and drive revenue growth and premium economics for both the merchants and American Express. B2B is a critical priority for the Global Merchant Services business, and American Express, and this role offers a prime opportunity to be part of a strategic growth industry for the Enterprise. The B2B Product, Partner, and Client Management Group (BPPC) within Merchant Services U.S. is responsible for overseeing a portfolio that contains approximately 20 Merchants in the Technology & Computer vertical of varying size from $200M to $1B. These accounts include some of the most strategic B2B partners across American Express. The Merchant accounts must be prioritized and organized both for business expansion and customer satisfaction. The portfolio represents a significant upward growth opportunity. Our mission is to be warmly welcomed by Merchants and support their growth through American Express forms of payment including credit cards, virtual cards, Accounts Payable Automation, Buyer Initiated Payments (BIP), and innovative product offerings as they become available.

The Technology vertical offers an opportunity to deliver innovation and efficiency to provide incremental value to our merchant partners. The vertical presents a high level of interaction and engagement across the Blue Box including the Global Commercial Services, Marketing, and Product. Managing this portfolio provides the opportunity to leverage strategic thinking, strong relationship management, and consultative selling skills to drive incremental revenue for American Express. Candidates considered for this position will demonstrate a robust account management and business development background, an ability to think innovatively, possess strong financial and analytical skills and the ability to lead in a fast-paced and highly complex / matrixed environment while contributing to a fun and positive team dynamic as an informal leader. Core expectations are :

• Business Development : Drive profitable charge volume, revenue growth by using in-depth knowledge of Merchant's business / industry, FinTech, B2B Automation space and Merchant Services US. Identify and build a pipeline of incremental and innovative B2B growth opportunities to increase profitability / contribution margin.
• Relationship Management : Cultivate and leverage relationships across American Express and the Merchant to identify and implement solutions to grow and expand share while ensuring premium level of servicing to dedicated account contacts.
• Strategy : Devise strategic account plans to drive Merchant engagement, expand relationship contact maps, improve client satisfaction with the goal to grow profitable American Express share.
• Strong Performer : Deliver against goals by leveraging American Express assets to drive AXP revenue, deepen relationships, and deliver value against merchant needs.
• Consultative Selling : Consult with merchants on how to capitalize on the fast-paced evolving payments space.
• Project Management : Work with internal partners and seamlessly multi-task, prioritize and act with a sense of urgency.

Minimum Qualifications :

Preferred Qualifications :

Salary Range : $103,750.00 to $174,750.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.