Freshworks is hiring : Principal AI UI Architect in San Mateo

Company Description

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There's another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

We are seeking a Principal AI UI Architect to define and lead the frontend architecture and developer experience for our AI Agentic Platform. This platform enables developers and enterprises to create, test, debug, and deploy outcome-driven reasoning and deterministic agents with rich visual tools.

You will architect the UI / UX framework for building and simulating AI assistants across multiple channels (digital & voice), designing intuitive interfaces for dialog orchestration, agent testing / simulation, and multi-agent workflows. This is a high-impact leadership role that combines front-end engineering, developer experience, AI tooling, and product design thinking.

Key Responsibilities

Agentic UI Architecture & Frameworks

• Define the UI architecture for a visual agent-building environment, supporting reasoning-driven and deterministic agent workflows.
• Design low-code / no-code interfaces for chaining reasoning agents (LangGraph), tool integrations, and workflow orchestration.
• Build visual debugging and testing environments for agents, including real-time state visualization and reasoning trace playback.
• Create prompt and knowledge management UIs with versioning, branching, and side-by-side evaluation capabilities.

User Simulation & Outcome Testing

Dialog Orchestration & Multi-Channel Assistant Building

Real-Time Observability & Debugging Tools

Scalable Front-End Platform Engineering

Leadership & Collaboration

Please note : This is a hybrid role that will be based in San Mateo, CA or Bellevue, WA and requires an in-office presence three days per week (Tuesday - Thursday).

Qualifications

Required Qualifications

Preferred Qualifications

Additional Information

The annual base salary range for this position is $260,500 - $374,440.

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus / equity may be available.

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.