Front Desk Agent Full Time Am and PM Shifts Available

Overview

Front Desk Agent Full Time Am and PM Shifts Available

Join to apply for the Front Desk Agent Full Time Am and PM Shifts Available role at Commonwealth Lodging Management, LLC

Responsibilities

• The position involves high guest contact and presents the first point of contact for all our guests. The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, and handles all special requests for services or information, in accordance with standard policies and procedures. Always maintain positive guest relations. Work to resolve guest challenges, ensuring guest satisfaction. Maintain knowledge of all hotel features / services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals / departures and scheduled daily group activities. This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.

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