Talent.com
L2 Tech Support - Site Migrations || Desktop Management Specialist - Infrastructure Services

L2 Tech Support - Site Migrations || Desktop Management Specialist - Infrastructure Services

Macpower Digital Assets EdgeClearwater, FL, United States
30+ days ago
Job type
  • Full-time
Job description

About the Role : We are seeking a highly skilled and experienced Desktop Management Specialist to join our Infrastructure Services (IS) team. The ideal candidate will bring over 7 years of expertise in desktop management, IT support, and service delivery, demonstrating technical acumen and exceptional problem-solving abilities in a dynamic, fast-paced environment.

Job Locations :

  • Clearwater, FL
  • Dayton, OH
  • Washington, DC
  • Sterling, VA
  • Rockford, IL
  • Pompano Beach, FL
  • Auburn, AL

Key Responsibilities :

  • Provide break / fix support for desktops, laptops, and peripherals.
  • Re-image devices and reinstall / configure applications as required.
  • Troubleshoot Windows OS, hardware issues, and enterprise applications.
  • Collaborate with third-party vendors to escalate and resolve hardware issues.
  • Document issues and resolutions in IT service management systems (e.g., ServiceNow, Remedy).
  • Install and configure desktops, laptops, mobile devices, peripherals, and associated software.
  • Provide technical support for on-site and remote users, addressing queries and resolving incidents.
  • Manage the ticket queue to ensure timely resolution in compliance with SLAs.
  • Develop and maintain standard operating procedures (SOPs), knowledge base articles, and technical documentation.
  • Coordinate with Level 3 support teams for enhancements, maintenance, and upgrades.
  • Provide IT support for events, meetings, and disaster recovery scenarios.
  • Ensure end-user support for O365, Active Directory, and related networking functionalities.
  • Oversee application support and ensure seamless system upgrades / refreshes, maintaining configuration integrity.
  • Support printer network setups, driver installations, and device repairs through vendor coordination.

    • Required Skills and Experience :

  • 7+ years of experience in Desktop Management within Infrastructure Services (IS).
  • Advanced knowledge of PC hardware, software, operating systems (Windows 10 / 11, Android OS, macOS), directory services, and network configurations.
  • Proficiency in IT service management tools and familiarity with ITIL processes.
  • Expertise in O365, Active Directory, DNS, Group Policy, and Firewall configurations.
  • Strong troubleshooting capabilities for basic LAN / WAN issues, Wi-Fi configurations, and VOIP phones.
  • Excellent communication and interpersonal skills for managing diverse stakeholders, including users, senior management, and vendors.
  • Proven ability to manage incidents and problems effectively, adhering to established SLAs.

    • Education and Certifications :

  • Relevant technical certifications (e.g., CompTIA A+, Microsoft certifications) are highly desirable.
  • ITIL Foundation certification preferred.

    • Additional Information : This position requires associates to work from the assigned office location five days a week, ensuring immediate response and support for end-user technical needs.

    Create a job alert for this search

    Desktop Support Tech • Clearwater, FL, United States

    Related jobs
    • Promoted
    Customs and Border Protection Officer - Experienced (GS9)

    Customs and Border Protection Officer - Experienced (GS9)

    U.S. Customs and Border ProtectionSun City Center, Florida, US
    Permanent
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 30+ days ago
    • Promoted
    Customs and Border Protection Officer

    Customs and Border Protection Officer

    U.S. Customs and Border ProtectionSaint Leo, Florida, US
    Full-time +1
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 30+ days ago
    • Promoted
    Systems Modernization & Tech Delivery Solution Architect - Manager

    Systems Modernization & Tech Delivery Solution Architect - Manager

    PwCTampa, FL, United States
    Full-time
    At PwC, our people in integration and platform architecture focus on designing and implementing seamless integration solutions and robust platform architectures for clients.They enable efficient da...Show moreLast updated: 1 day ago
    • Promoted
    Telecommunications Analyst

    Telecommunications Analyst

    BayCare Health SystemClearwater, FL, US
    Full-time
    BayCare is hiring a Telecommunications Analyst!.Join one of Tampa Bay's largest healthcare employers and provide technical support that keeps our communication systems running smoothly.Provide cust...Show moreLast updated: 5 days ago
    • Promoted
    Desktop support

    Desktop support

    Diverse LynxTampa, FL, United States
    Full-time
    Miramar, FL / Tampa, FL / Arizona City, AZ.Job Title : L2 Tech support - Site Migrations Associate need to be $No Visa Sponsership$ of the country and needs to work from customer site (all 5 days a week...Show moreLast updated: 1 day ago
    • Promoted
    Client Support Specialist

    Client Support Specialist

    Zelis Healthcare, LLCSt. Petersburg, FL, United States
    Full-time
    Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers.We serve more than 750 payers, including the top five national health plans, regional hea...Show moreLast updated: 30+ days ago
    • Promoted
    U.S. Customs and Border Protection Officer

    U.S. Customs and Border Protection Officer

    U.S. Customs and Border ProtectionIndian Rocks Beach, Florida, US
    Full-time +1
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 30+ days ago
    • Promoted
    Director, Cyber Recovery - REMOTE

    Director, Cyber Recovery - REMOTE

    Molina HealthcareSt Petersburg, FL, United States
    Remote
    Full-time
    The Director of Cyber Recovery will oversee and manage Disaster Recovery related to the Information Technology (IT) organization's technology services to all customers working closely with the Netw...Show moreLast updated: 1 day ago
    • Promoted
    Remote Side Hustle Developer

    Remote Side Hustle Developer

    Finance BuzzIndian Rocks Beach, Florida, US
    Remote
    Full-time +1
    This position is for individuals who want to develop a side income stream while still working full time.You will test different small-scale remote opportunities, learn what works, and grow what pro...Show moreLast updated: 30+ days ago
    • Promoted
    L2 Desktop Support

    L2 Desktop Support

    TechTrueUpTampa, FL, United States
    Temporary
    IT staffing services to Fortune 500 clients across the US.We believe that it's an exceptional company - a company of people proud of the work they do and the solutions they provide.By understanding...Show moreLast updated: 1 day ago
    • Promoted
    Desktop Support

    Desktop Support

    Diverse LynxTampa, FL, United States
    Full-time
    Demonstrated technical experience in a desktop or IT support role.Proficiency in Windows 10 and Windows 11 operating systems. Familiarity with hardware imaging processes.Experience with hardware inv...Show moreLast updated: 1 day ago
    • Promoted
    Side Hustle Specialist (Evenings & Weekends)

    Side Hustle Specialist (Evenings & Weekends)

    Finance BuzzIndian Rocks Beach, Florida, US
    Full-time +1
    We’re seeking dependable individuals who want to build a side income alongside their full-time work.This role offers flexible tasks you can perform outside your regular job hours.You’ll be given st...Show moreLast updated: 30+ days ago
    • Promoted
    Systems Administrator

    Systems Administrator

    Leonardo DRSLargo, FL, United States
    Full-time
    The Leonardo DRS Naval Electronics business provides leading naval computing infrastructure, network and data distribution and middleware enterprise services, as well as world-class manufacturing a...Show moreLast updated: 20 days ago
    • Promoted
    United States Customs and Border Protection Officer

    United States Customs and Border Protection Officer

    U.S. Customs and Border ProtectionRuskin, Florida, US
    Full-time +1
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 27 days ago
    • Promoted
    Systems Modernization & Tech Delivery Solution Architect - Senior Manager

    Systems Modernization & Tech Delivery Solution Architect - Senior Manager

    PwCTampa, FL, United States
    Full-time
    At PwC, our people in integration and platform architecture focus on designing and implementing seamless integration solutions and robust platform architectures for clients.They enable efficient da...Show moreLast updated: 1 day ago
    • Promoted
    Solution Architect Contact Center Transformation

    Solution Architect Contact Center Transformation

    Tata Consultancy ServicesLand O Lakes, FL, United States
    Full-time
    Lead solution development and architectures for enterprise-scale Contact Center transformation leveraging CCaaS platforms (Genesys Cloud CX, Amazon Connect, NICE CXone, Five9).Architect omnichannel...Show moreLast updated: 1 day ago
    • Promoted
    CT Tech PRN

    CT Tech PRN

    AdventHealth ConnertonLand O' Lakes, FL, US
    Full-time
    All the benefits and perks you need for you and your family.Whole Person Wellbeing Resources.Mental Health Resources and Support. Joining AdventHealth is about being part of something bigger.Its abo...Show moreLast updated: 30+ days ago
    • Promoted
    Desktop support-Windows operating system

    Desktop support-Windows operating system

    NTT DATA North AmericaTampa, FL, United States
    Full-time
    NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now....Show moreLast updated: 1 day ago