Bilingual Medical Scheduler / Intake Coordinator

Bilingual Spanish Required

• Answer incoming calls from patients, families, referral sources, and field staff.
• Communicate schedule updates and follow-ups clearly and professionally.
• Handle non-clinical patient questions and route clinical questions appropriately.
• Assign appropriate field staff based on skill, location, and availability.
• Manage schedule changes, replacements, call-offs, and urgent coverage needs.
• Maintain staffing patterns and time-off calendars for field staff.
• Document all scheduling-related communication in the EMR.

• Receive new referral information and create patient records.
• Verify insurance coverage and eligibility.
• Assist with coordinating new patient admissions.
• Maintain accurate records and case management notes.

• Assist with onboarding and transferring field staff between cases.
• Collaborate with nursing and administrative teams to ensure continuity of care.
• Perform other administrative duties as assigned.

• High School Diploma or GED required.
• Bilingual Spanish (required).
• 1+ year of scheduling or office coordination experience in Home Health..
• Familiarity with WellSky/Kinnser (or willingness to learn quickly).
• Strong computer proficiency (Word, Outlook, EMR system navigation).
• Excellent organization, multi-tasking, and follow-through skills.
• Must demonstrate professional communication and positive attitude under pressure.
• Ability to maintain confidentiality and adhere to home care regulations.
• Must have reliable transportation.