Customer Service Representative

Customer Service Representative – Tulsa, OK (Onsite)

Schedule :  Monday–Friday, 8 : 00 AM–5 : 00 PM or 7 : 00 AM–4 : 00 PM

Location : Tulsa, OK

Compensation :  $21 –$23 / Hour

Employment Type :  Contract-to-Hire

Start Date :  ASAP

Interview Process :  One-step interview with department leadership

Benefits : This position is eligible for medical, dental, vision, and 401(k).

About the Opportunity

We are seeking a professional and motivated Customer Service Representative with strong administrative experience in an office environment. This role goes beyond traditional customer support—requiring someone who can proactively manage customer accounts, work collaboratively across departments, and contribute to ongoing improvement efforts.

If you enjoy working in a fast-paced, people-oriented environment and bring both attention to detail and a team-player mentality, this could be the perfect next step in your career.

Key Responsibilities

• Manage customer order books and forecast schedules for assigned accounts
• Communicate promptly with customers regarding order status and changes
• Collaborate cross-functionally with account managers, purchasing, and planning teams
• Process purchase orders, quotes, returns (RMAs), and other account support functions
• Ensure all records, pricing, and account data are accurate and current
• Maintain strong product knowledge to provide effective customer support
• Assist with sales planning, account strategy, and product needs identification
• Participate in meetings, training sessions, and process improvement initiatives
• Maintain professional and service-oriented communication at all times
• Uphold company safety, environmental, and housekeeping standards

Qualifications

What We’re Looking For

Physical & Work Environment Requirements

Perks

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.