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Senior Director, Salesforce, QA, and Release Management
Senior Director, Salesforce, QA, and Release ManagementOnPoint Group, LLC • Perrysburg, OH, US
Senior Director, Salesforce, QA, and Release Management

Senior Director, Salesforce, QA, and Release Management

OnPoint Group, LLC • Perrysburg, OH, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Description : The Company

OnPoint Group is a fast-paced and ever-changing company and has been awarded the Best Managed Companies Award by Deloitte and WSJ for three years running, as well as having been named to the Inc. 5000 Fastest Growing Companies list for eight consecutive years! We believe in challenging the status quo and finding a better way for our customers, which is how we have grown into the company we are today.

OnPoint Group is the nation’s largest provider of brand-independent facilities, fleet, and asset management services for companies in the manufacturing, distribution, healthcare, hospitality, and numerous other industries. As the leading subject matter experts in mission critical capital assets specific to the warehousing and distribution of goods, OnPoint Group is a key supply chain partner for the customers we serve. Through our nationwide, broadly linked network of affiliates and owned service centers, OnPoint Group delivers a full spectrum of products & services to more than 16,000 customer locations throughout North America. The deep industry knowledge within the OnPoint Group network allows us to save customers time and money with a wide range of unique options that cannot be found elsewhere.

Benefits

At OnPoint Group we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include :

  • Competitive pay – Plus incentive opportunities!
  • Full benefits package that starts day one – Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage.
  • Cell phone compensation
  • 8 paid holidays
  • PTO - FT Employees receive 128 Hours of PTO Annually
  • Training and mentoring – Learn from our experts in the industry
  • Advancement opportunities

Link to benefits overview : Benefits

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Summary / Objective

As the Senior Director, Salesforce, QA, & Release Management, you will provide strategic leadership and operational oversight for the organization's Salesforce platform, quality assurance (QA) processes, and release management practices. You will be responsible for ensuring the Salesforce ecosystem is robust, scalable, and aligned with business needs, while also guaranteeing the quality and timely delivery of all Salesforce enhancements and deployments. This role requires a strategic thinker with deep Salesforce expertise, a strong understanding of QA methodologies, and proven experience in managing complex release cycles. You will lead multiple teams and drive a culture of excellence in platform management, quality, and delivery.

Core Job Duties

Salesforce Platform Leadership :

  • Develop and execute a strategic roadmap for Salesforce, incorporating advanced architecture principles, AI-driven features, and Agentforce automation aligning it with business objectives and driving innovation.
  • Oversee the architecture, design, development, configuration, and customization of the Salesforce environment (Sales Cloud, Service Cloud, Marketing Cloud, etc., as applicable).
  • Ensure the scalability, security, and performance of the Salesforce platform.
  • Manage relationships with Salesforce and related AppExchange vendors.
  • Develop and manage the Salesforce platform budget, ensuring cost-effectiveness and efficient resource utilization.
  • Establish governance policies and best practices for architectural design, coding standards, and AI integration.
  • Lead the evaluation and implementation of new Salesforce features and functionalities.
  • Collaborate with business stakeholders to design intelligent workflows and automated processes using AI and custom development.
  • Ensure data integrity and governance, including AI-driven data quality checks and predictive insights.
  • Stay abreast of the latest Salesforce releases, trends, and best practices.
  • Quality Assurance (QA) Leadership :

  • Develop and implement the organization's QA strategy and methodologies for the Salesforce platform and related integrations.
  • Establish and maintain QA standards, processes, and tools to ensure the quality of Salesforce deployments.
  • Oversee the creation and execution of comprehensive test plans, test cases, and test scripts.
  • Lead and manage the QA team, including test automation engineers and manual testers.
  • Implement and manage test automation frameworks to improve efficiency and coverage.
  • Define and track key quality metrics and report on testing progress and results.
  • Ensure thorough testing of all Salesforce configurations, customizations, and integrations.
  • Collaborate with development teams to identify and resolve defects in a timely manner.
  • Foster continuous improvement using machine learning models for defect prediction and release risk analysis.
  • Release Management Leadership :

  • Design release processes that incorporate Salesforce DevOps best practices, automated pipelines, and AI-driven deployment validation.
  • Oversee the planning, coordination, and execution of Salesforce releases across different environments.
  • Establish and maintain release calendars and communicate release schedules to stakeholders.
  • Manage the release process, including code deployment, configuration changes, and data migrations.
  • Implement and utilize release management tools and best practices to ensure smooth and efficient deployments.
  • Identify and mitigate risks associated with Salesforce releases.
  • Coordinate pre- and post-release activities, including testing, validation, and communication.
  • Ensure proper change management procedures are followed for all Salesforce deployments.
  • Analyze release metrics and identify areas for process improvement.
  • Collaborate with development, QA, and infrastructure teams to ensure successful releases.
  • Leadership and Management :

  • Drive innovation by introducing AI-powered tools for QA, release management, and Salesforce optimization.
  • Develop and manage team budgets and resources effectively.
  • Set clear performance expectations, provide regular feedback, and conduct performance reviews.
  • Foster a collaborative and high-performing team environment.
  • Stay informed about emerging technologies and industry trends relevant to Salesforce, QA, and release management.
  • Communicate effectively with executive leadership and other stakeholders on the performance and roadmap of the Salesforce platform, QA efforts, and release schedules.
  • Participate in the development and execution of the overall IT strategy.
  • Ensure Salesforce, QA, and release management practices align with business goals and objectives.
  • Competencies

  • Customer service orientation
  • Initiative
  • Teamwork
  • Timeliness
  • Attention to detail
  • Organizational skills
  • Ability to prioritize multiple projects while meeting goals and deadlines
  • Advanced Salesforce architecture and development skills (Apex, LWC, API design).
  • Familiarity with AI / ML concepts, Agentforce automation, and Einstein AI capabilities.
  • Strong leadership, strategic thinking, and ability to integrate emerging technologies into enterprise solutions.
  • Requirements :

    Qualifications and Required Experience

  • Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
  • Extensive experience1 (typically 10+ years) in managing and leading Salesforce platforms, QA teams, and release management processes, with progressive leadership responsibilities, including architectural design and custom development.
  • Deep understanding of the Salesforce ecosystem, including Sales Cloud, Service Cloud, Marketing Cloud, and the Force.com platform
  • Proven track record in AI integration within Salesforce, leveraging Agentforce and Einstein AI.
  • Expertise in Salesforce DevOps, CI / CD pipelines, and automated testing frameworks.
  • Proven experience in designing and implementing complex Salesforce solutions.
  • Strong knowledge of QA methodologies, test automation frameworks, and release management best practices.
  • Excellent leadership, communication (written and verbal), and interpersonal skills.
  • Strong analytical, problem-solving, and decision-making abilities.
  • Ability to work effectively with cross-functional teams and influence stakeholders at all levels.
  • Experience managing and developing high-performing technical teams.
  • Proven ability to manage budgets and resources effectively.
  • Relevant Salesforce certifications (e.g., Certified Administrator, Certified Sales Cloud Consultant, Certified Service Cloud Consultant) are highly desirable
  • Supervisory Responsibilities

    This position has supervisory responsibilities and reports to the VP, Enterprise Applications and Infrastructure.

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit or stand up to 8 or more hours; use hands to type, maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and / or move up to 20 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

    Other Duties

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

    Disclaimer

    This job posting may also appear on other job boards. Be aware that job postings on external job boards may not be authorized by OnPoint Group and may contain inaccurate or incomplete information. While we encourage you to explore these opportunities, please be aware that we do not endorse or control the content on these external sites. We are not responsible for the accuracy, completeness, or reliability of information posted on other job sites, and we are not liable for any damages or losses that may arise from your use of that information. You are solely responsible for verifying the accuracy and completeness of any information you obtain from external sources. Applicants should refer to OnPoint Group’s Careers Page for the most accurate job posting and reach out to the Company with any questions about a job posting.

    Salary Range

    The pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications, and geographic location. Employees may be eligible for additional incentive pay.?

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