Desktop SupportNitya Software Solutions • Brooklyn, New York, United States
Desktop Support
Nitya Software Solutions • Brooklyn, New York, United States
1 day ago
Job type
- Full-time
- Quick Apply
Job descriptionSystem configurations and application deployment Ensure compliance with Corporate and Divisional Security Policies at all times. Awareness of Corporate HR policy , especially regarding technology and device usage. Strong troubleshooting skills in : Hardware & Peripheral Support Network connectivity issues Imaging and system deployment VLAN, MDM, Intune, Windows 11 setup ServiceNow ticket management Willingness to work in a fast-paced service desk environment and adapt by wearing multiple hats. Technical Support Hardware & Software Support Troubleshooting & Imaging Network Support / Network Troubleshooting VLAN Configuration Intune / MDM Device Management Windows 11 ServiceNow experience Provide on-site support for desktops, laptops, printers, and mobile devices. Respond to ServiceNow tickets and ensure timely resolution in compliance with SLAs. Perform workstation setup and routine maintenance for new hires and replacements. Assist with upgrades, patches, and deployment of approved applications. Maintain accurate asset and request documentation. Follow IT security best practices and contribute to secure system environments. Communicate effectively with end-users to resolve issues and provide guidance.
Who We Are Looking For :
- Ability to apply proper judgment while following escalation workflows and determining issues that require escalation.
- Escalate technical problems to the appropriate IT teams when necessary.
- Learn, support, and troubleshoot software and hardware used throughout the organization.
- Prioritize and process hardware & software requests for end-users.
- Build and configure workstations including :
Software installation and upgrades
Technical Support (Level 1 / Level 2)
Top Required Skills :
Experience Level :
Intermediate Level (2–4 years preferred)
What You Will Be Responsible For :
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Desktop Support • Brooklyn, New York, United States
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