EHR Support Specialist - Central Business Office

Job Description

Job Description

Salary Range : $24.00 to $28.00 an hour

By adhering to Connecticut State Law, pay ranges are posted. The pay rate will vary based on various factors including but not limited to experience, skills, knowledge of position and comparison to others who are already in this role within the company.

COVID-19 and Flu Vaccine Considerations

Masks are optional for employees, visitors, patients, vendors, etc. All employees are strongly encouraged and recommended to obtain the COVID-19 vaccination routinely. Proof of annual flu vaccination is required for all employees.

PACT MSO is a Management Service Organization that supports numerous physician groups. We offer health benefits, paid time off, and a friendly working environment. We are a medium sized company with a family atmosphere.

PACT MSO Central Business Office is seeking a Clinical Epic Support Specialist. The position is located in our Branford office location but must be able to travel to different Division locations. This position does not work from home.

Summary

The position will support all users in the organization with all aspects of the program including new implementations, maintenance as well as any update in the program. Person will also be available for on- site support as needed for all Divisions.

Essential Functions

• Conduct classroom setting training by conveying established material for all staff including clerical, clinical, billing.
• Provide onsite support to assist with transition of classroom to office environment
• Follow protocols of standard troubleshooting issues.
• Possess working knowledge for all applications within the program
• Perform practice level maintenance / research and system testing / ability to generate reports / and document all changes and statuses in a complete and thorough manner
• Research, evaluate, and resolve all Help Desk tickets that are sent from end users.
• Participate in implementation and transition to new software modules and upgrades as needed.
• Perform testing on new builds and applications during implementation and maintenance phases
• Attend meetings and work with sites and departments to assist with process improvement, integration and efficiency related to software functionality
• Assist with workflow redesign and processes as necessary
• Maintain system data integrity by strictly following IT protocols
• Other duties as assigned by Director

Skills and Knowledge

Education and Experience