Customer Service Representative (remote after training) (Austin)Addison Group • Austin, TX, United States
No longer accepting applications
Customer Service Representative (remote after training) (Austin)
Addison Group • Austin, TX, United States
6 days ago
Job type
- Full-time
- Remote
Job descriptionManage a high volume of inbound and outbound calls to schedule and confirm medical evaluation appointments. Verify and update patient and provider information accurately within internal systems. Communicate clearly and professionally with patients, providers, and internal departments to ensure scheduling accuracy and timely service delivery. Review and confirm documentation related to appointment scheduling and follow-up procedures. Provide exceptional customer service by addressing inquiries, resolving scheduling issues, and escalating concerns as needed. Meet or exceed daily and weekly performance metrics related to call volume, scheduling accuracy, and service quality. Maintain confidentiality of sensitive information in accordance with company policies and HIPAA regulations. Perform other related duties and special projects as assigned. MUST be available to work one of the following shifts : Thursday-Sunday (7AM-6PM) OR Friday-Monday (7AM-6PM) 2+ years of experience in a call center environment handling high-volume inbound or outbound calls , preferably in healthcare or scheduling. Strong communication and customer service skills with the ability to manage calls efficiently and professionally.
Please read before applying :
- Must be available to work all weekends (specific shift details below)
- 100% on-site in San Antonio during training (36 weeks), then fully remote
- Great opportunity to gain experience in the medical field no healthcare background required!
Summary
Responsible for coordinating and scheduling medical evaluations in a high-volume call center environment. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities while delivering excellent customer service to both providers and patients.
Responsibilities
Requirements
Create a job alert for this search
Customer Service Representative Remote • Austin, TX, United States
Related jobs
American Income Life is growing! We are seeking ambitious individuals who are driven to build their own business while also leaving a positive impact within the community they serve.American Income...Show more
Entry-Level Remote Customer Service Representative No Experience Required | Immediate Start | Full Training Provided Company : Globe Life AO Location : Remote – U.
Full-Time or Part-Time Compens...Show more
Customer Service Representative.Provides services for a centralized online appointment and multi-channel communication system for the entire Austin Regional Clinic health care organization.Retrieve...Show more
We are rapidly expanding in the Austin area and we are looking for an ambitious individual to fill an AT&T Customer Service Team Member role as soon as possible.
The best way to describe our company...Show more
Telephone Customer Service - Molly Maid of Greater Austin.Customer Service experience is a real plus.Bilingual English / Spanish is also a real plus.
Valid TX Driver’s License with a good driving reco...Show more
Remote Benefits Representative.You will be responsible for expanding the company's book of business by providing various types of insurance policies to new and existing clients via zoom.Bilingual : ...Show more
Must be available to work any 8-hour shift between 7 : 00 AM and 7 : 00 PM, Monday through Friday.In-office only (local candidates must live within commuting distance).
Join the Provider Network team su...Show more
Customer Service Representative.R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical gr...Show more Customer Service Representative.Location : Ascension Seton Hays.Shift Hours : PRN, (as needed), 48 hours required a month, 24 hours on call, additional shifts available.
R1 is the leading provider of ...Show more 
We’re looking for a Remote Customer Service Rep to support the preparation and delivery of goods or services, follow safety procedures and company policies, and gain knowledge of company offerings ...Show more Join our growing team as a United Airlines Customer Service Representative (Remote) to provide excellent service to customers and team members, assist with processing returns and exchanges, and ada...Show more Join our growing team as a American Airlines Customer Service Representative (Remote) to coordinate tasks to ensure deadlines are met, assist with organizing, stocking, and general upkeep, and prov...Show more 
JT Reisdorph - State Farm Agency, located in Austin, TX 78735, is currently looking for a talented, caring, professional to join our team as a Customer Service Representative.This is a low-pressure...Show more Successful State Farm Agent located in, Austin, TX 78746, is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent ...Show more 
The Account Manager will be responsible for developing and maintaining relationships with major accounts in order to drive sales and revenue for the company.
The successful candidate will have a pro...Show more
Customer Success Representative.Reliable Respiratory is a Durable Medical Equipment (DME) company that provides the highest quality level of service for patients in need of respiratory, diabetes, u...Show more An exciting opportunity awaits for a Costco Customer Service Representative (Remote) to follow safety procedures and company policies, respond promptly to inquiries and resolve basic issues, and co...Show more 
Stan's Services Job Opportunity.Location : Austin, TX Schedule : Monday-Friday+ rotating weekends Pay : $17- $20 / hr + incentives.
At Stan's, we pride ourselves on delivering top-notch services in heati...Show more
Sales Representative (Remote)
American Income Life • Taylor, TX, US
Remote
Full-time
Last updated: 30+ days ago • Promoted
Remote Customer Service | No Experience Needed | Start ASAP | Weekly Commission-Based Pay + Uncapped Bonuses.
Globe Life AO • Austin, TX, US
Remote
Full-time +1
Quick Apply
Last updated: 30+ days ago
Customer Service Representative
Austin Regional Clinic • Austin, TX, US
Full-time
Last updated: 27 days ago • Promoted
AT&T Customer Service Representative
Educo Solutions • Round Rock, TX, United States
Full-time
Last updated: 1 day ago • Promoted
Customer Service Representative
Molly Maid • AUSTIN, TX, US
Full-time
Last updated: 30+ days ago
Remote Benefits Representative (Work From Home) Globe Life : Olusegun Organization
Globe Life : American Income Division • Austin, TX, United States
Remote
Full-time
Last updated: 30+ days ago • Promoted
Customer Service Representative
ChaseSource • Leander, TX, US
Full-time
Last updated: 16 days ago • Promoted
Customer Service Representative - Part time Patient Registration
R1 RCM • Austin, TX, US
Part-time
Last updated: 13 days ago • Promoted
Customer Service Representative - Patient Registration
R1 RCM • Kyle, TX, US
Full-time
Last updated: 30+ days ago • Promoted
Remote Customer Service Rep
TradeJobsWorkforce • 78766 Austin, TX, US
Remote
Full-time
Last updated: 30+ days ago • Promoted
United Airlines Customer Service Representative (Remote)
TradeJobsWorkforce • 78735 Austin, TX, US
Remote
Full-time
Last updated: 30+ days ago • Promoted
American Airlines Customer Service Representative (Remote)
TradeJobsWorkforce • 78766 Austin, TX, US
Remote
Full-time
Last updated: 30+ days ago • Promoted
Customer Service Representative
JT Reisdorph - State Farm Agency • Austin, TX, US
Full-time
Last updated: 30+ days ago • Promoted
Licensed Insurance Customer Service
JT Reisdorph - State Farm Agency • Austin, TX, US
Full-time
Last updated: 30+ days ago • Promoted
Account Manager- Austin, TX (Remote)
Nidec • Austin, TX, US
Remote
Full-time
Last updated: 28 days ago • Promoted
Customer Success Representative - Remote (TX)
Reliable Respiratory • Austin, TX, US
Remote
Full-time
Last updated: 3 days ago • Promoted
Costco Customer Service Representative (Remote)
TradeJobsWorkforce • 78766 Austin, TX, US
Remote
Full-time
Last updated: 30+ days ago • Promoted
Customer Service Representative
Len The Plumber • Austin, TX, US
Full-time
Last updated: 30+ days ago • Promoted