1st Shift Clerk, Research

Research Clerk

Under minimal supervision of a manager and in collaboration with the client and other team members, the Research Clerk performs detailed, routine clerical work of an analytical and client-service nature. Typical duties include day-to-day communications with clients regarding processed data, system functionality, and file maintenance questions and issues. The role coordinates the flow of data information between the client, Inmar and the vendor. The incumbent should be knowledgeable in all company services and reporting capabilities and be able to use the system independently.

Primary Accountabilities :

• Operational
• Prioritize work items according to client service-level agreement (SLA) requirements
• Issue Return Authorizations (RAs) for product returns to manufacturer clients in a timely and accurate manner
• Manage inbound returns to prioritize RA issuance based on customer requirements
• Adhere to prescribed routines and practices; maintain detailed, accurate files and records
• Work efficiently and accurately in an atmosphere of frequent interruption
• Prioritize and manage multiple tasks requiring extensive and timely follow up and completion
• Proceed independently and carry out assignments to completion with minimal instruction
• Communicate with installation and programming staff to resolve data issues
• Receive and respond to client requests and inquiries, through written and oral communications
• Work with the client to develop, refine and maintain new processes, per the client's specifications
• Facilitate the return authorization process for product held in Company centers for return to supplier
• Initiate internal correspondence requiring action from other departments
• Initiate telephone calls and conference calls with internal and external contacts to clearly communicate information
• Determine appropriate reports to be used for ad hoc client requests

Additional Responsibilities :

Required Qualifications :

Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Individual Competencies

As an Inmar Associate, you :

At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages.

We also offer :

Please note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms.

The hiring pay rate for this position is : $15.30 Incremental pay increase are provided at 3 months and 12 months of employment. This is a non-exempt, hourly role eligible for overtime in accordance with federal and state laws. In addition to base hourly pay, eligible employees in this role may receive : Safety bonuses based on meeting defined performance and compliance requirements. Shift differentials, where applicable(e.g. for evening or late shifts)