Sr. Application Support Engineer I (6212)

As Sr. Application Support Engineer I youll work as part of a collaborative and high-performing team providing your expertise to deliver technical solutions within the highest levels of the federal government.

We know that you cant have great technology services without amazing people. At MetroStar we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people we live by our mission : A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us then check out the job description below!

What youll do :

• Serve as a cross-functional engineer supporting tier-2 product activities and as an intermediary between the customer and developer teams.
• Serve as a liaison between end users product stakeholders and development teams by capturing analyzing and soliciting government customer prioritization of feature requests usability feedback and operational issues to inform product improvement and backlog refinement.
• Develop and provide initial user training where required to support application and feature deployment.
• Triage troubleshoot and resolve application support issues and service requests by replicating reported issues identifying root causes applying known solutions or workarounds and escalating to development teams only when engineering-level intervention is required.
• Perform functional testing and quality assurance activities on application features and updates validating requirements and identifying defects to ensure software reliability and compliance with user and mission needs before deployment.
• Establish and maintain a high level of customer trust and confidence with your knowledge and skills and use your creativity to provide innovative solutions that fit the customers needs.

What youll need to succeed :

SALARY RANGE : $128000 - $165000

The salary range for this position is determined based on qualifications skills and relevant experience. The final salary offered will be determined based on several factors including :

To apply for this position please submit your resume via the form below or through our careers page : Deadline : Applications will be accepted on a rolling basis until the position is filled; candidates are encouraged to apply as early as possible for full consideration.

Additional Compensation : This role may also be eligible for bonuses and / or additional incentives based on individual and company performance.

Benefits : All full-time employees are eligible to participate in our benefits programs :

Like we said we are big fans of our people. Thats why we offer a generous benefits package professional growth and valuable time to recharge. Learn more about our company culture code and benefits. Plus check out our accolades.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment based on merit and without regard to sex race ethnicity age national origin citizenship religion physical or mental disability medical condition genetic information pregnancy family structure marital status ancestry domestic partner status sexual orientation gender identity or expression veteran or military status status as a protected veteran or any other status protected by applicable federal state local or international law.

What we want you to know :

In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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Required Experience :

Senior IC

Key Skills

Splunk,Iis,SQL,.NET,Perl,Shell Scripting,Weblogic,Java,Sybase,Scripting,Oracle,Application Support

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 128000 - 165000