Are you a positive person with a passion for serving customers? We're seeking an energetic individual to join our team. We are one of the top performing dealerships in Front Royal, with some of the most loyal customers.
Ideal candidates will have previous experience working in an automotive dealership, but we also welcome candidates with experience working in retail, customer service, or service / hospitality.
RESPONSIBILITIES :
- Build strong rapport with customers.
- Answer inquiries with a positive & welcoming attitude
- Provide basic product information to callers
- Be friendly, professional, courteous, and efficient when working with all customers and employees
- Be available to respond to email inquiries in a professional, well-spoken manner
- Handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication.
- Calculate the customer bill using the dealership's computer system
- Receive cash, checks, and credit card payments from customers
- Balance the cash in the register
- Inform guests of Dealership policies, hours of operation, and relevant services
REQUIREMENTS :
Must be able to work nights (3 : 00 PM - 8 : 00 PM weekdays) & Saturday (8 : 00 AM - 5 : 00 PM) approximately 3 weekday nights and Saturday rotationExcellent communication and organizational skillsAbility to work effectively with customers, vendors, and employees while handling multiple tasks simultaneously