Field Services Engineer

Overview

Impact is hiring a Field Services Engineer for our Nationally ranked Best and Brightest Workplace!

Impact is a leading national managed services provider, specializing in : IT & Cloud, Cybersecurity, Digital Transformation & AI, Integrated Marketing, and Print & Document Management. Our partnerships are defined by thoughtful business strategy, solutions architecture, technology deployment, and ongoing support – with a driving focus to bring enterprise-level resources to the SMB and midmarket. We are committed to customer-centric excellence, delivering tailored solutions that enhance client value and drive sustainable growth. Join our team of experts and be part of an innovative culture that puts customers at the heart of everything we do.

Founded in 1999, Impact proudly remains privately-held and locally-owned, employing 800+ experts across 20+ US locations. Recognized for rapid growth and innovation, Impact has seen over a 20% annual growth rate, and championed a vibrant, employee-focused culture.

Responsibilities

• Engage in Business Transformation Assessments (BTA) with emphasis on discovery, information compilation, and data gathering (onsite discovery and documentation of IT assets).
• Provide onsite field services including setup and troubleshooting of Windows Server (2012-2022), Hyper-V, VMWare, Exchange, SharePoint, firewalls, switches, BDR solutions, PowerShell, Active Directory, Group Policy, and cloud services such as Office 365, G Suite, and Azure; work is assigned, reviewed, and approved by the designated Field Services Manager.
• Collaborate with Service Desk and Operations to develop and execute client management and maintenance plans, including monthly maintenance and documentation.
• Coordinate with clients' line of business vendors on technical requirements as needed.
• Document and resolve user computing issues onsite to ensure customer satisfaction.
• Collaborate with the Technical Operations Center (TOC) to resolve user issues using a structured problem-management process.
• Coordinate with various resources and vendors to provide efficient field support services, including third-party vendors, LoB application providers, and other Impact Networking Technology divisions.
• Document issues and onsite labor in Impact's ticket system in a timely manner.
• Participate in ongoing training and attainment of manufacturer certifications.
• Cultivate and sustain relationships with customers and engineers to enhance the company's reputation through outstanding customer service.
• Maintain relationships with vendor contacts that are beneficial to the company.
• Adhere to standards for documenting customer network status and activities.

Qualifications

Fundamental understanding of Server Administration

ITIL and Service Management

Valid driver's license and proof of insurance

CompTIA Network+, A+, Security+, ITF+

Why Join Us?

Our purpose is people. We empower them to innovate, grow, and succeed. That\'s how we change the world – one person, one company, one community at a time.

At the heart of everything we do are our core values, which guide how we work, grow, and succeed together :

We embrace change because innovation lives outside the comfort zone.

We are driven by purpose, fueled by passion, and obsessed with making an impact.

We are fiercely transparent and consistently honest.

We fuel work with fun, knowing life\'s too short for boring.

We champion ideas over titles, because brilliance knows no rank.

We win as a team, we lose as a team, we are one team.

Join us at Impact, where your ideas matter, your growth is supported, and your work creates real change. Let\u2019s build something incredible together!

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