Implementation Project Manager

Implementation Project Manager

The Project Manager at Sage HCM leads client projects from discovery to go-live, ensuring successful deployment of our HCM platform and consistently positive client experience. As a key member of the Professional Services team, you will manage multiple concurrent client implementations across HR, Payroll, Benefits, Talent, and Time & Attendance modulescoordinating with Implementation Managers, Configuration Specialists, QA, and Developers to deliver high-quality solutions that meet each client's contractual scope, timeline, and expectations.

Key Responsibilities

• Manage full lifecycle delivery of HCM implementation projects following Criterion's Project Delivery Framework, ensuring milestones and deliverables are met on time and within scope.
• Act as the primary liaison for assigned clientsfacilitating meetings, managing expectations, and maintaining strong relationships across executive, HR, and payroll stakeholders.
• Develop, maintain, and monitor detailed project plans in project management tools, including dependencies, internal and client task assignments, and projected completion dates.
• Ensure all work aligns with the Statement of Work (SOW). Identify out-of-scope requests, manage change orders, and track additional service opportunities.
• Partner with internal team members to coordinate system setup activities, data validations, and integration testing.
• Oversee client readiness and migration activities from end to end.
• Collaborate with internal and client technical teams on API or file-based integrations ensuring communication is timely and appropriately directed and aligned with the project timeline.
• Provide consistent communication to clients and internal stakeholders through weekly status calls, Project management dashboards, and executive summaries highlighting milestones, risks, and deliverable progress.
• Track actual project hours against allocated budgets, forecast completion, and maintain high utilization performance in line with Professional Services targets.
• Continuous Process Improvement : Recommend refinements to templates, documentation, and delivery workflows to improve consistency, efficiency, and client experience.
• Stay current on quarterly Sage HCM releases, new functionality, and integration capabilities for the purposes of directing further conversation and discussion as needed.

What We Are Looking For

Plenty of Perks

Working At Sage

Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.

Learn more about working at Sage : sage.com / en-us / company / careers / working-at-sage /