Vice President of Sales and Branch Operations

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Profit sharing

Tuition assistance

Vision insurance

POSITION : Vice President of Sales and Branch Operations

REPORTS TO : Senior VP of Operations

SUMMARY / OBJECTIVE :

Under the direction and supervision of the SVP, direct all aspects of the operations of multiple branches to ensure effective and efficient operations, quality of member service, and compliance with existing regulations and policies for each location. Participate in the strategic planning and management of credit union branches.

Supervisory Responsibilities :

Directly responsible for the Branch Managers, Supervisors and their departments in every aspect of function and performance.

Essential Functions :

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Develops and assigns measurable service and sales goals to staff. Track and monitor results

• Participate in the credit unions long and short-term strategic planning as it relates to branch operations.
• Establish strategic planning parameters and monitor compliance with goals and objectives.
• Communicate goals and direction with branch managers and supervisors to ensure clear understanding of rules, regulations, requirements, and expectations.
• Implement and monitor procedures to comply with credit union policies and governmental rules and regulations. Work with other department heads to maintain consistency in credit union policies and procedures. Develop and apply new policies and procedures for branch operations.
• Ensure the security and safety of each branch.
• Hire and oversee branch managers directly and branch staff indirectly. Maintain a well-trained, highly motivated staff.
• Prepare budget for branches and ATM networks and tack on an ongoing basis for adherence.
• Oversee the development and monitoring of performance standards. Provide mentoring and coaching to support and develop managers and staff.
• Develop and / or assist in the development of training for branch personnel.
• Oversee the deposit & lending functions of the branches through branch managers. Monitor adherence to sound credit practices and administration policies.
• Assist branch managers and supervisors in resolving complex member complaints.
• Keep abreast of changes in the industry and changing trends in lending and react to changes in a way that maintains competitiveness.
• Exercises prudent care when making decisions to benefit members and protect the credit union from loss.
• Perform as a leader who interacts with staff and members to ensure fair and unbiased treatment of all.
• Maintains open and frequent communication with senior management involving issues pertinent to staff, members, and the credit union.
• Ensures application of and compliance with established credit union policies and procedures.
• Supports the credit unions vision and philosophy and actively participates in training sessions and special promotions.
• Seeks out trains, and mentors potential candidates for leadership positions within the credit union.
• Aide the managers and supervisors in some day-to-day decisions.
• Stays informed of credit union products, services, procedures, new developments, and knowledge of the competition and their products.
• Reviews each market to ensure we are attending the community events to keep us relevant in that market. Also attends the community events and helps with set up and tear down efforts. This will require some Saturday workdays during the year.
• Assists and / or shadow Branch Managers in Business Development Calls
• Other duties as assigned.

Competencies :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and / or abilities required.

• Management - Achieves extraordinary results through effective management of resources, systems, and processes.
• Teamwork -Works effectively and productively with others, Balances team and individual responsibilities, exhibits objectivity and openness to others' views, Gives and welcomes feedback, contributes to building a positive team spirit, puts success of team above own interests, Able to build morale and group commitments to goals and objectives, supports everyone's efforts to succeed, Recognizes accomplishments of other team members.
• Personal Effectiveness Demonstrates initiative, self-confidence, resiliency and a willingness to take responsibility for personal actions.
• Decision Making - Utilizes effective processes to make decisions.
• Dependability Job requires being reliable, responsible and dependable and fulfilling obligations.
• Leadership Achieves extraordinary business results through people, exhibits confidence in self and others, Inspires and motivates others to perform well, effectively influences actions and opinions of others, inspires respect and trust, accepts feedback from others, provides vision and inspiration to peers and subordinates, Gives appropriate recognition to others, displays passion and optimism, mobilizes others to fulfill the vision.
• Organizes time and resources to meet deadlines and accomplish all work assignments
• Demonstrates proficiency, ability, and core competencies as required for the position.
• Business Ethics Treats people with respect, keeps commitments, inspires the trust of others, works with integrity and ethically, upholds organizational values.
• Communications Expresses ideas and thoughts verbally and in written form, exhibits good listening and comprehension, keeps others adequately informed, selects and uses appropriate communication methods.
• Conflict Resolution Encourages open communication, confronts difficult situations, maintains objectivity, keeps emotion under control, uses negotiation skills to resolve the conflict.
• Innovation - Displays original thinking and creativity, meets challenges with resourcefulness, generates suggestions for improving work, develops innovative approaches and ideas, presents ideas and information in a manner that gets others' attention.
• Performance Coaching - Defines responsibilities and expectations, sets goals and objectives, gives timely performance feedback, motivates for increased results, recognizes contributions, Encourages training and development.

Education & Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Education / Experience - Bachelors degree (B.A.) from four-year college or university; or two to three years related experience and / or training; or equivalent combination of education and experience.
• Language Ability Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format.
• Math Ability Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills MS Word, Excel, Outlook, and PowerPoint.

Experience, Skills and Other Requirements :

• Must possess strong basic math skills, accuracy and attention to detail
• Must demonstrate an ability to understand and implement changing policies and procedures.
• Exceptional oral and written communication skills required.
• Must possess interpersonal skills including courtesy, tact, and diplomacy as they are essential elements of the job. Work involves much personal contact with others inside and / or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
• Must be proficient in Microsoft Word, Excel, as well as use of internet and e-mail.

WORK ENVIRONMENT : Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Primarily in-door office work with quiet to moderate noise level.
• Occasional work outside the office.
• Occasional travel for business-related functions.
• Occasional evening and weekend schedules required.

Position Type / Expected Hours of Work :

This is a full-time position. Days and hours of work are Monday through Thursday 8 : 00 a.m. to 5 : 00 p.m., Friday 8 : 00 a.m. to 5 : 30 p.m. and occasional Saturdays.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands to finger, handle, feel or grasp; reach with hands and arms; and talk or hear. The employee is frequently required to kneel, crouch, or stoop. The employee is occasionally required to lift and / or move 20-30 pounds.

Employment Requirements :

All applicants must meet the certain conditions of employment to be eligible for employment at Sunbelt Federal Credit Union :

• U.S. Citizenship
• Successfully passing a drug test for illegal drugs
• Successfully passing a background investigation

Benefits Offered :

• 401K, With employee match and profit shares.
• Medical, Dental & Vision, Life, STD, LTD
• Paid Holidays
• Employee Education Assistance Program
• 16 Days of PTO (Paid time off) that begins accruing day one. (usable after 90 days)
• Employee Assistance Program (EAP)

DECLARATION

This job description is designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Sunbelt FCU is an Equal Opportunity Employer.