Revenue Manager, External Services

Job Description

Job Description

Description :

Odyssey Resorts - Duluth, Minnesota

In this position, you will have the opportunity to work remotely while being conveniently located in the region, allowing for seamless travel to our resort locations and corporate office.

Discover Your Odyssey

Are you an adventurer at heart, seeking a workplace that fuels your passion and a team that feels like family? Start your Odyssey with us—an award-winning team that not only works together but plays together, creating an environment where every day is an adventure.

Why Odyssey?

At Odyssey Resorts, we don't just offer job opportunities; we provide a canvas for your career dreams. Here's what you can expect :

• Flexible Freedom : Experience work-life balance with flexible schedules, working hours, and payday on demand. Your success is not just about the work you do; it's about the life you build around it.
• Employer Recognition : Join a company recognized as a Star Tribune Top Minnesota Workplace for four consecutive years. Odyssey has become an employer of choice, fostering happy employees and a culture worth celebrating.
• State-of-the-Art Resources : Access cutting-edge tools and resources designed for your success. With ample and relevant learning and training resources, we invest in your growth.
• Hospitality from the HEART : Immerse yourself in a culture that revolves around the “Hospitality from the HEART” philosophy—a welcoming space where diversity, equity, and inclusion are not just words but lived experiences. Be part of a team where your unique contributions brighten the lives of guests and enrich your own journey.
• Engage, Innovate, Impact : Become a part of Odyssey Cares, including our sustainability program aligned with the UNESCO Sustainable Travel Pledge. Our team actively invests in local communities, collaborates for industry innovation, supports charitable causes, and encourages personal stewardship. At Odyssey, your work extends beyond the resorts; it's a catalyst for positive change.
• Open Doors for Growth : As part of a growth-focused company, unlock opportunities for career advancement. You’ll be part of an engaged team that values your ideas and nourishes your potential.
• Awesome Benefits : Enjoy a comprehensive benefits package that includes health, dental, and vision insurance, along with voluntary life and AD&D coverage. We also offer voluntary accident and critical illness insurance, hospital indemnity insurance, a 401(k) plan, PTO, and an Employee Assistance Program (EAP). Your well-being is our priority!

Your Odyssey Awaits :

Ready to create lasting memories, enrich lives, and be part of an extraordinary journey? Join Odyssey Resorts, where every day is a new adventure, and your story is yet to be written.

Work here. Play here. Thrive here.

The Revenue Manager – External Services is responsible for managing revenue strategy and client relationships for independent resort clients using the IDeaS G3 Revenue Management System. This role focuses on maximizing top-line revenue by analyzing performance data, identifying market trends, and developing rate and inventory strategies tailored to each property.

This team member will lead weekly and monthly client meetings, translate complex revenue management concepts into actionable strategies, and ensure consistent execution of best practices across a diverse portfolio of resorts. They will serve as the primary liaison between Odyssey’s Revenue Management Services and client properties, providing hands-on support, education, and strategic guidance.

Success in this role requires a blend of analytical skill, hospitality, insight, and excellence in client service. The Revenue Manager will play a key role in helping independent resorts unlock the full value of their RMS investment, especially those in rural markets with limited access to in-house revenue expertise.

Responsible for driving top-line revenue, the revenue manager uses various tools to analyze performance data, identify market trends, and understand resort demand to set winning rate and inventory strategies for multiple North Shore resorts. This team member is in constant communication with on-property resort leadership to align on pricing, market segmentation management, seasonality management, and accurate forecasting of all key revenue indicators to ensure achievement of resort revenue goals.

Requirements :

Education & Experience

Bachelor’s degree; 4+ years’ complex and strategic experience hospitality revenue management; or acceptable equivalent combination of education and experience; experience managing multiple properties preferred; familiarity with the IDeaS G3 RMS required; IDeaS G3 RMS Certified User status preferred.

ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES, SKILLS, ABILITIES

To perform the job successfully, an individual should demonstrate the following competencies, skills and abilities :

PHYSICAL DEMANDS

While performing the duties of this job, the employee is constantly required to use hands and sit. The employee is frequently required to talk and hear. The employee will seldom be required to stand, walk, reach, and kneel. The employee must occasionally lift and / or move objects up to 10 pounds, occasionally lifting and / or moving objects up to 25 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

While performing the duties of this job, the employee will be exposed to a quiet, standard office environment. The employee will be required to use a computer, copy / fax / scan machine, calculator and telephone.

Light travel (up to three days per month or as needed) is a requirement of this position.

Due to the cyclical nature of the hospitality industry, the employee may be required to work varying schedules that reflect the business needs of the resort. In addition, attendance at all scheduled training sessions and meetings is required.

The above is intended to describe the general nature and requirements of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.